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  • Customers like
    • I have been using for years5
    • Person who did my taxes was good3
    • Pulled data from a pdf1
  • Customers don't like
    • False advertisement6
    • Customer service6
    • Credibility5

  • Aug 07
  • Tax services
  • Mountain View, California
  • Jackson Hewitt Tax Service
  • 6
  • REVIEW RATING 4/5

I used jackson hewitt this year to get $500.00, i was told that after 2-3 hrs after filing my tax return i would recieve my funds on the jh preferred the rep gave me at the office. After bout 5 hrs the money still wasnt there so was told by the rep to wait til the following a.m. and if the did not load to calk and let her know, so i did and she gave me a number jh preferred cust service to call... Read more

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  • Jul 23
  • Tax services
  • Woodstock, Georgia
  • Jackson Hewitt Refund Policy
  • 17
  • REVIEW RATING 4/5

These people card company JH Preferred. Are very rude and unprofessional. I had a transaction with a company that refunded my money and somehow the funds never showed on my card. So i went through their process of filling a dispute and waiting 45 days for them to"investigate" and give my money back. 48 days later i call thee company, waited on hold for 20 mins all so a representative, eating!!!!... Read more

Was this review helpful? 0 0

Thee mistake I here ever made was letting Jackson, Hewitt do my taxes, inexperienced staff all they know how to do is fallow the computer program, I could off done that my self, after 4 months of waiting for my refund I spoke to the manager and found out it was never sent and was wrong, I am so frustrated, never used Jackson Hewitt in my opinion. Add comment

  • Jun 25
  • Tax services
  • Houston, Texas
  • Tax Preparation
  • 12
  • REVIEW RATING 4/5

Jackson Hewitt caused me of cursing someone out over the phone after they failed to give me the correct information about my taxes.i will never go to them again for tax preparation. They have very very poor customer service support, very rude people that don't care how they treat their customers.i wouldn't recommend anyone else to the service. People deserve to be treated better an not falsely... Read more

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  • May 22
  • Tax services
  • Dallas, Texas
  • Tax Return
  • 27
  • REVIEW RATING 4/5

My problem is the new obama care insurance It's complicated so I felt like they would be trained in the forms you had to have to file on the tax credits involving the insurance. They not only did not know which forms were needed they will not return my calls to help figure this out. Now the irs is wanting the tax return corrected. They won't even stand up with me. I don't owe money wrong are a... Read more

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  • May 21
  • Tax services
  • Schofield Barracks, Hawaii
  • Tax Return
  • 24
  • REVIEW RATING 4/5

we file our taxes back in January . We are active duty family we had issues last year with our state taxes in Hawaii and it took us months to finally get our state refund from Hawaii without any help from the branch we got the taxes complete from .we had been a value customer for many years . So we decided to file our taxes again with your company .We explained to the lady exactly what you have... Read more

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  • May 15
  • Tax services
  • Cincinnati, Ohio
  • Tax Preparation
  • 30
  • REVIEW RATING 4/5

1st of all the guy who did my taxes James Morris had no clue what he was doing never did get my walmart gift card made me own 1900.00 dollars because he didn't no how to do per diem you say they no everything false the guy was just doing turbo tax plus was taking personal calls from his kids was there for over 2 hrs if you ask me this is a big scam i will keep calling and the head qauters my... Read more

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  • May 09
  • Tax services
  • Mesa, Arizona
  • Tax Preparation
  • 25
  • REVIEW RATING 3/5

new person, not trained well, what a joke, two moths no tax return, call and get machine, no human, bad enough government *** you and state now tax service, yep screw them, never use them again, they not proper train their employees , dumb pissed spent hr in office, new person keep asking other agent question, she wasn't trained, sp my deposit acc # never got submitted for tax , so... Read more

Was this review helpful? 0 0

This card is a Joke!!!! Set up direct deposit the representive gave me wrong info...... So now I have my pay stub where money was sent to them but they don't want to look into or help me!! This place needs shut down! Add comment

  • May 07
  • Tax services
  • Gift Card
  • 18
  • REVIEW RATING 4/5

Their customer support is nonexistent and their gift card promise was a scam. I ONLY used them because TurboTax has gone evil. I will NOT use them ever again. Scandalously scammish, and rotten. Do NOT use their online services. Blag blah blah (need to have 100 words.) La la la a la.(la la la la la.) This site also sucks, really it does. Their customer support is nonexistent and their gift card... Read more

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