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  • Customers like
    • I have been using it for years 5
    • Person who did my taxes was good 3
    • Preparer 2
  • Customers don't like
    • Customer service 11
    • Extremely high tax preparer costs 8
    • False advertisement 8

Had my taxes done on Feb 2, 2016 cost 695.00 for a single mom of 2. The lady in WALMART, made a mess got letters on Feb 25, made another appt and paid again 50, to have paper re-fax over and the on March 17 called IRS they never received papers so again went to Jack Hewitt 3 time now! And there was no mention of sorry or I paid for them to do there job and This is what i was told ( well it's up to the IRS now we can't do anything) really why did I pay them all this money for, to completely make a mess of an easy tax refund. And today is... Read more

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I had my taxes done in Jan and then I gave one of my coupons to my daughter while I sat there while she had her taxes done that coupon was for a 25.00 gift card also gave my cousin a coupon while he had his taxes done. So total gift card is 50.00 I would think here it is April I would of gotten them by now! This was the first year that I didn't have a good outcome to getting my taxes back on time as the person who did my taxes made a few mistakes and took some time to find out where our return went . Needless to say it put us into a stressful... Read more

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In 2003 Jackson Hewitt of Cincinnati, OH in Avondale did my federal and state taxes! I M. Hale received my 2003 Federal Refund but did not receive the State Refund of $87.00! I contacted Jackson Hewitt Customer Service they indicated I would get my state refund instead it went into Jackson Hewitt personal account as of today I have not received my state refund including the interest that has incurred ALL these years! Jackson Hewitt is a *** a fraud! Jackson Hewitt is getting rich on hard working people who earned their money and to be... Read more

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Could not get my tax return to complete on line. Kept getting error when I tried to submit. YET they charged my bank account the $19.95 fee for filing state return. I had to go to another on-line provider. Now I've been unable to sign back in to the Jackson Hewitt account I set up to ask for my refund. Keep getting error messages. I called their customer service toll free number And got left on hold; held for several minutes then got a recording saying they were busy and to please try my call later....have a great day. Oh, well. ... Read more

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I visited a Jackson Hewitt year round ifc last year. I was terrified about being charged a late fee and taxes I did not anticipate. This year, i found out my tax debt could have been reduced if they were really doing their jobs. I could have filed long form and used Schedule A to help myself. I wont ever use them again. Stay away from them you are better off diing it yourself ir a true tax accountant do it. Read more

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2014 taxes with a $500.00 refund would put into there account and give us a a debit card than told us we had a $500.00 for filing late Ohio said no penity on a refund they said they had to pay taxes of the amount we were getting back wrong the us in Gallipolis Ohio watch them Add comment

Usually, I do my own taxes. However, this year was different. I had three jobs, a 1099-MISC (which I usually add in as extra income), transferred a 401K into a Traditional IRA, had larger interest on my savings account, a dividend on some stocks, and student loan interests/new loan for my masters degree that I am working on now. I needed help. I went to Jackson Hewitt because my job gave me a coupon for a $50 American Express card/or 25% off for doing taxes with them. I really needed the money, since I had to buy gear and stuff for school.... Read more

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Had taxes done in country club hill Il what a *** rip off!!! I asked for printed copies,why when I get home all I've is four sheets!! And I saw all the copies on his desk! Jackson Hewitt is a rip off and full of it I will find the head office and complain! Add comment

My husband and I had our taxes done at Jackson Hewitt in Parkersburg WV in Jan 2016. The printer was not working when we got the taxes done. The worker had me drive the 45 minutes to There the next day and still couldn't print them out. 2.5 weeks after we filed we were finally able to get a copy of our taxes. I opened them when I got home and the first 4 pages belonged to me the whole rest of the return stapled to mine belonged to someone else. All her personal info handed to me. The owner of the local Jackson Hewitt was very rude couldn't... Read more

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On February 2, 2016 we filed our taxes with Jackson Hewitt me and my husband . After the completion of our tax return our federal income tax return amount was 11,795. After a month long wait we have still yet to see our refund. After contacting the IRS we was informed we needed three forms to be faxed to them 1095A and two other forms in the process of talking to the lady at the IRS I am formed her that all the paperwork had already been given to the tax preparer at Jackson Hewitt. The lady informed me that it might be best to speak with the... Read more

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