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  • Customers like
    • I have been using it for years 5
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    • Customer service 9
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We r in Jackson Hewitt now and the "computer " is charging way more than my retired mom is getting back! #neveragain #firsttimelasttime #jacksonhewittsucks #gosomewhereelse Add comment

Horrible company! Went in signed necessary paperwork to get the process started. Now, I'll take responsibility for not asking UPFRONT what the fee would be but only was expecting the normal $150 as with other tax agencies. I receive a call yesterday stating I'd be receiving a little over a thousand refund. I expected that as well. I go in today to sign the refund and the fees added up to $473 ON... Read more

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I went to jackson hewitt on bailey in western ny and my main reason for going was for my advance which the preparer never applied for. My fiancee made more than me and got bck just as much which is crazy according to the eic chart..needless to say ill be using his preparer next year. Add comment

I filed on 1/18/2016 irs approved my funds an sent them 2/10/2016,,,,were are they??this card is a scam an JH is a scam,,still nothing,,called every one,nobody knows anything??but IRS sent it to them,,never again,,, Read more

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I was not told by the JH tax preparer this past Monday to apply separately for the refund advance which was, according to their advertisements, up to $750 to be given on the very same day taxes are prepared. Apparently, I was to apply for the advance separately on some website before application expires in 48 hours. So here I am calling on Wednesday to ask about my refund advance and was told I... Read more

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I will NEVER go back to Jackson Hewitt. The tax preparer I had to go through was totally rude. During the questions she had to ask about filing for a dependent, she found out I have a child but I will not be claiming him. So she decided to pry into the situation and, reluctantly, I simply told her he lives with his mother and we are in the middle of setting up court ordered custody arrangements.... Read more

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I filed on 1/23/16 and chose to have it direct deposited to their Jackson Hewitt American Express Serve card due to them telling me I'd getcit 2 days faster by doing so. I finally got accepted on the 3rd of February for a direct deposit date of 2/10/16. Today is the 8th which is 2 days before the date they have for it to be direct deposited and as of 2 in the afternoon still no deposit. Was... Read more

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North Richland Hills. Branch was empty. I explained that i wanted return faster than it would come through turbo tax. Jackson Hewitt rep says "we can get your return to you in about 1 week" $532 in fee! For what. I feel a class action suit coming. Read more

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I would like to voice a complaint, I have just spoken to the manager of the Jackson Hewitt office that I filed my taxes with and she explained to me why my gift card did not work. I spent a grand total of $160 on my taxes last year but since the total of the state and federal charges were less than $150, I was not eligible for the $50 reward card. NONE of this was explained to me when I did my... Read more

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Me and my wife went to h&r block 2 years in a row and really thought they were the worst. Well we were wrong we went to the jackson and hewitt in the Lebanon walmart and our experience was horrible they charged us $550 to do our taxes!!!!! They are the worst place to get your taxes done do not get them done there. And now im learning i might only be able to withdraw a max of $750 a day!!! That... Read more

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