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  • Customers like
    • I have been using for years5
    • Person who did my taxes was good3
    • Preparer1
  • Customers don't like
    • Very poor7
    • Customer service6
    • False advertisement6

  • May 22
  • Tax services
  • Dallas, Texas
  • Tax Return
  • 3
  • REVIEW RATING 4/5

My problem is the new obama care insurance It's complicated so I felt like they would be trained in the forms you had to have to file on the tax credits involving the insurance. They not only did not know which forms were needed they will not return my calls to help figure this out. Now the irs is wanting the tax return corrected. They won't even stand up with me. I don't owe money wrong are a... Read more

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  • May 21
  • Tax services
  • Schofield Barracks, Hawaii
  • Tax Return
  • 9
  • REVIEW RATING 4/5

we file our taxes back in January . We are active duty family we had issues last year with our state taxes in Hawaii and it took us months to finally get our state refund from Hawaii without any help from the branch we got the taxes complete from .we had been a value customer for many years . So we decided to file our taxes again with your company .We explained to the lady exactly what you have... Read more

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  • May 15
  • Tax services
  • Cincinnati, Ohio
  • Tax Preparation
  • 14
  • REVIEW RATING 4/5

1st of all the guy who did my taxes James Morris had no clue what he was doing never did get my walmart gift card made me own 1900.00 dollars because he didn't no how to do per diem you say they no everything false the guy was just doing turbo tax plus was taking personal calls from his kids was there for over 2 hrs if you ask me this is a big scam i will keep calling and the head qauters my... Read more

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  • May 09
  • Tax services
  • Mesa, Arizona
  • Tax Preparation
  • 18
  • REVIEW RATING 3/5

new person, not trained well, what a joke, two moths no tax return, call and get machine, no human, bad enough government *** you and state now tax service, yep screw them, never use them again, they not proper train their employees , dumb pissed spent hr in office, new person keep asking other agent question, she wasn't trained, sp my deposit acc # never got submitted for tax , so... Read more

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This card is a Joke!!!! Set up direct deposit the representive gave me wrong info...... So now I have my pay stub where money was sent to them but they don't want to look into or help me!! This place needs shut down! Add comment

  • May 07
  • Tax services
  • Gift Card
  • 11
  • REVIEW RATING 4/5

Their customer support is nonexistent and their gift card promise was a scam. I ONLY used them because TurboTax has gone evil. I will NOT use them ever again. Scandalously scammish, and rotten. Do NOT use their online services. Blag blah blah (need to have 100 words.) La la la a la.(la la la la la.) This site also sucks, really it does. Their customer support is nonexistent and their gift card... Read more

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  • May 06
  • Tax services
  • Garland, Texas
  • Tax Filing
  • 14
  • REVIEW RATING 4/5

We were overcharged I believe for approximately 20 minutes of service. We were charged 535.00 which is 200.00 more than last year. This is ridiculous! We go back there every year because we love the people, they know us and do a good job. However we probably will take the risk and file our own taxes next year! When I asked why it was so much, she said because we added a w-2 and one other form.... Read more

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card wont except the pin number Add comment

  • Apr 20
  • Tax services
  • Lady Lake, Florida
  • Tax Filing
  • 31
  • REVIEW RATING 4/5

DONT GO TO THESE PEOPLE IN WALMART!! MY IDENTITY HAS BEEN STOLEN BY A SUPPOSEDLY JACKSON & HEWITT REP!!. They dont do background checks on them, anyone can get this job AND on top of that, the regular Jackson an Hewitt office claims they arent even affiliated with the people using their name in WalMart! My taxes were filed this year using the same information i gave this shadey representative... Read more

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  • Apr 18
  • Credit Cards
  • Seattle, Washington
  • Prepaid Visa Card
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

They advertise a $50:instant prepaid visa card and don't give you one once they have your taxes done and charge you out the rear for there service, because I didn't get what I was promised I was stranded because I had no gas to get home. The lady called the police because I was hanging around waiting for my friend to bring me a few bucks so I could get home. They were later for my appointment by... Read more

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