1.8
  • I have been using for years5 votes
  • Person who did my taxes was good3 votes
  • Preparer1 votes
  • Very poor7 votes
  • False advertisement6 votes
  • Customer service5 votes
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  • Apr 20
  • Tax services
  • Lady Lake, Florida
  • Tax Filing
  • 13
  • REVIEW RATING 4/5

DONT GO TO THESE PEOPLE IN WALMART!! MY IDENTITY HAS BEEN STOLEN BY A SUPPOSEDLY JACKSON & HEWITT REP!!. They dont do background checks on them, anyone can get this job AND on top of that, the regular Jackson an Hewitt office claims they arent even affiliated with the people using their name in WalMart! My taxes were filed this year using the same information i gave this shadey representative... Read more

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  • Apr 18
  • Credit Cards
  • Seattle, Washington
  • Prepaid Visa Card
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

They advertise a $50:instant prepaid visa card and don't give you one once they have your taxes done and charge you out the rear for there service, because I didn't get what I was promised I was stranded because I had no gas to get home. The lady called the police because I was hanging around waiting for my friend to bring me a few bucks so I could get home. They were later for my appointment by... Read more

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  • Apr 15
  • Tax services
  • Springfield, Ohio
  • Tax Preparation
  • 18
  • REVIEW RATING 4/5

We were told the cost of our tax preparation was over $300. We thought this was all inclusive of federal and state. When we received our state tax, they took out over 1/2 for state fees. We were not told this would the case. Total cost for your tax preparation was over $600 dollars. Plus, we were not told you would be processing our state tax. We have always received our state tax in the... Read more

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  • Apr 15
  • Tax services
  • Germantown, Maryland
  • Tax Return
  • 18
  • REVIEW RATING 4/5

A tax preparer voided our return because she said we needed to do paper return Due to my husband's social security number was stolen last year. She didn't tell us that she was going to void our return completely. This cause us not to get the gift card from walmart. We were also told we couldn't get the gift card for walmart because i work at Walmart. Which is odd when my co workers got a gift... Read more

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  • Apr 14
  • Tax services
  • Micanopy, Florida
  • Appointment Schedule
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

Made apointment and agents two walkby's and made us wait for more than an hour Read more

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  • Apr 13
  • Tax services
  • Camdenton, Missouri
  • Tax Preparation
  • 30
  • REVIEW RATING 3/5

2 1/2 hours trying to get my taxes done and they didnt even get done, because the girl said her computer had froze. And she was rude and trying to stick her nose into our personal business. She, clearly, did not know what she was doing. 3 w-2 papers was all we had. I ended up doing them myself. How bad is that. Give your people more than 2 days of training perhaps bc that lady is lucky she didnt... Read more

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Pursuit shady company paid for refund no refund Add comment

  • Apr 11
  • Tax services
  • Fort Wayne, Indiana
  • Tax Filing
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

Worst customer service ever. I used them for 2yrs, didn't care for lack of their manners while I was in military, which was still unprofessional for them. What got me the most was their rude insults when I asked on Live chats and E-mails for an agent in my home town who could help me with overseas tax filing. They gave nothing but typical rude excuses, insult your intelligence that you can't file... Read more

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  • Apr 10
  • Tax services
  • Houston, Texas
  • Taxes
  • 25
  • REVIEW RATING 4/5

Jackson Hewitt agent should have finished my taxes days ago. Cannot reach him. Central office is of no help. I am worried that all of my tax documentation may have been lost, and no one at the central office seems to be the slightest bit concerned about it. This is very serious, and the agent should at least have a phone with an answering recorder, so I can leave a message. But when I call... Read more

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  • Apr 08
  • Tax services
  • Tax Preparation
  • 83
  • REVIEW RATING 3/5

Its real funny everyone has something to say about JH everyone that walks in the door thinks there return is so simple(then they have a schedule E, C, D, 1099R's, 1098, unemployment, etc., yet they think their prep fees are to much, Or they think they should have more of a refund, they complain to us if they owe money to IRS, they think its our fault if IRS takes a long time to process their... Read more

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