Submit ›
  • Customers like
    • I have been using it for years 5
    • Person who did my taxes was good 3
    • Pulled data from a pdf 1
  • Customers don't like
    • Customer service 9
    • False advertisement 7
    • Credibility 6

I will NEVER go back to Jackson Hewitt. The tax preparer I had to go through was totally rude. During the questions she had to ask about filing for a dependent, she found out I have a child but I will not be claiming him. So she decided to pry into the situation and, reluctantly, I simply told her he lives with his mother and we are in the middle of setting up court ordered custody arrangements.... Read more

Was this review helpful? 0 0

I filed on 1/23/16 and chose to have it direct deposited to their Jackson Hewitt American Express Serve card due to them telling me I'd getcit 2 days faster by doing so. I finally got accepted on the 3rd of February for a direct deposit date of 2/10/16. Today is the 8th which is 2 days before the date they have for it to be direct deposited and as of 2 in the afternoon still no deposit. Was... Read more

Was this review helpful? 0 0

North Richland Hills. Branch was empty. I explained that i wanted return faster than it would come through turbo tax. Jackson Hewitt rep says "we can get your return to you in about 1 week" $532 in fee! For what. I feel a class action suit coming. Read more

Was this review helpful? 0 0

I would like to voice a complaint, I have just spoken to the manager of the Jackson Hewitt office that I filed my taxes with and she explained to me why my gift card did not work. I spent a grand total of $160 on my taxes last year but since the total of the state and federal charges were less than $150, I was not eligible for the $50 reward card. NONE of this was explained to me when I did my... Read more

Was this review helpful? 0 0

Me and my wife went to h&r block 2 years in a row and really thought they were the worst. Well we were wrong we went to the jackson and hewitt in the Lebanon walmart and our experience was horrible they charged us $550 to do our taxes!!!!! They are the worst place to get your taxes done do not get them done there. And now im learning i might only be able to withdraw a max of $750 a day!!! That... Read more

Was this review helpful? 0 1

My wife recently went to the Jackson Hewitt Tax Preparation site at the Wal-Mart at Hutchinson Park Dr. In Jacksonville, Fl. Her filing should have been very simple. One W-2 from one employer and taking the standard deduction, and married/filing separately with an e-filing. When she asked "up-front" how much the total charge would be, she was told it would either be $48/$68/$88. (In previous... Read more

Was this review helpful? 0 1

I filed my taxes for the first time in jackson hewitt in 2014, i can say i have nothing negative to say about them. I went to a couple of different places to do estimates on my return and jackson hewitt was the last place i went to, i actually received the biggest refund from them every other place was ridiculously low , i also said yes to the 500 advance , the guy told me your approval is pretty... Read more

Was this review helpful? 1 0

This store has good people charging low income clients over the top prices to do their taxes. This is and was very disappointing. They are not forthright. Add comment

Jackson Hewitt charges way to much to prepare taxes. Highway robbery. Add comment

I was charged $310 for a 1040 simple tax return...Seems ridiculous...Getting the walmart gift card was also like an act of congress..i will NEVER use their services again nor would i recommend them to an enemy. The tax preparer was even late for appointment...Live and learn. Add comment

Did not find what you were looking for?
 
×
You are reading about Jackson Hewitt.
Filing a new complaint about
×