1.7
  • I have been using for years4 votes
  • Person who did my taxes was good2 votes
  • Usually everything1 votes
  • Very poor3 votes
  • Credibility3 votes
  • Jhpreferred customer service2 votes
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  • 5 hours ago
  • Tax services
  • Naperville, Illinois
  • 1
  • 1
  • 1

We were to get a $50 gift card by filing at WalMart. It never came so I called and was told o did qualified. I told them I did my taxes were done at WalMart and was told i did. It cost me over $300 to have them done. I am getting nothing but the run around Read more

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  • 8 hours ago
  • Tax services
  • Danville, West Virginia
  • 1
  • 1
  • 12

I e-filed taxes with Jackson Hewitt mid January 2015 and I am still yet to get my return and it is now March 4, 2015. I also did direct deposit and IRS has sent me a letter that they are reviewing all these things and even when I go on the IRS website it is saying the same thing. Jackson Hewitt charged me over $400.00, which is a lot of money and I do not feel that they deserve to be paid that... Read more

Was this review helpful? 1 0

  • Mar 01
  • Tax services
  • Lexington, Kentucky
  • Tax Filing
  • 1
  • 1
  • 59
  • REVIEW RATING 4/5

I went in they act like I would get more than previous years, they told me it cost one amount after opening and reading envelope it cost me more than they quote, 3 times more than last years and less money. After complaining and calling CSR they lied about going to send me my fees, and lost my complaint twice. They say Sorry more than they are!! I spoke with Local Regional Manager and he lied... Read more

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  • Feb 27
  • Tax services
  • Hamilton, Ohio
  • Gift Card
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I am being informed that I will receive a $50.00 WalMart promo gift for being inconvenienced, which I never was until three days ago when I checked my balance and was shown my account is blocked, I have money in that I cannot access ! A gift was suppose to deposit and a rep was suppose to call, NEVER happened ! Still can't access my funds and now can't access my online account !! A tax preparer... Read more

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  • Feb 27
  • Tax services
  • Tax Return
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

Filed online with Jackson Hewitt paid extra for online and email help yet have been told that I am wrong, ***, and to keep resubmitting our return because the irs had rejected it waited 5 weeks for a paper check from the irs because jh an their bank rejected our request for direct deposit and still being told to this day that the irs rejected our return an being told that were lying about getting... Read more

Was this review helpful? 0 1

  • Feb 26
  • Tax services
  • 46
  • REVIEW RATING 4/5

Apparently you didn't have much to say from the start. The fact that this person thought that she was going to headbutt someone and get away with it seems to be the issue. Not the fact that the Jackson Hewitt clerk who chose to retaliate against such behavior. I work in public safety and people have attempted to threaten me while I was on the job. Requiring me to let them know that will not be... Read more

Was this review helpful? 0 0

  • Feb 26
  • Tax services
  • Detroit, Michigan
  • Tax Refund
  • 1
  • 1
  • 78
  • REVIEW RATING 5/5

I'm really pissed with Jackson Hewitt at this time & believe that all their customers information & refunds have become compromised. Possibly even highjacked & hacked. I signed up for this "wonder" Card....the JHPreffered Card. Since I've gotten my refund there's been 4 seriously concerning issues with it. They're systems have failed 3 times now, causing nationwide failure. Along with... Read more

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  • Feb 26
  • Credit Cards
  • Huntsville, Alabama
  • Credit Card Balance
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

This company *** sucks. I'm so *** aggravated, I go to the store earlier getting stuff to cook and my card is declined and the register. This is the second time I've felt with this *** in a month. As of now I've spent most of my day trying to get customer service I'm so *** sick of listening to elevator music I could scream. This is ***..I can't wait till Jackson Hewitt opens tomorrow I know... Read more

Was this review helpful? 2 0

Been trying to access my money first the customer service didn't work now that it is its saying my pin and card number don't match.... Wtf is going on I want answers..... Better yet I want my *** money Add comment

I got my taxes on a JH Perfered card. Uaed it as a hold card for hotel. i have spent the last 2 weeks trying to get the money back. This is a shi***y card would never recommended it. Add comment

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