Jackson Hewitt Complaints and reviews

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  • 270 complaints
  • $131,916 claimed losses
  • $489 average
  • 13094 since Mar 01, 2008

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Jackson Hewitt
Main address: 3 Sylvan WaySuite 301 7054 Parsippany NJ
800-234-1040, ,
Jackson Hewitt reviews, Jackson Hewitt complaints, read Jackson Hewitt reviews, find Jackson Hewitt reviews, Jackson Hewitt scam reports
  • 270 complaints
  • $131,916 claimed losses
  • $489 average
Had an experience with Jackson Hewitt?
Submit review ›
270 reviews found
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  • Mar 01
  • Phoenix, Arizona
  • Tax Return
  • 11

JACKSON HEWITT PREPARED OUR 2011 TAX RETURN MAKING SERIOUS ERRORS ON THE FILING. THESE ERRORS TRIGGERED AN IRS AUDIT AND (A SUPPOSED) ADDITIONAL TAX OWED OF $9,338. J.H. REFUSED TO FIX THEIR MISTAKES. THEY ALSO REFUSED TO HONOR THEIR GOLD GUARANTEE FOR WHICH WE PAID $45.00 EXTRA. IN THE END WE WERE FORCED TO HIRE A TAX ATTORNEY FOR $1,000 FEE TO SET US STRAIGHT WITH IRS. IRS DID DETERMINE... Read more

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  • Feb 21
  • Preferred Card
  • 2
  • 15

DO NOT LOSE YOUR JH PREFERRED CARD AND MAKE SURE NO ONE STEALS IT BECAUSE YOU WILL GO THROUGH *** TRYING TO GET A REPLACEMENT!! I REPORTED MY CARD STOLEN ON FEB. 7TH IT IS NOW THE 21ST AND I STILL HAVE NOT YET RECEIVED MY NEW CARD!! MY MONEY IS THERE AND I HAVE NO ACCESS TO IT BECAUSE I AM WAITING ON A CARD THAT THEY HAVE TOLD ME WAS ALREADY IN THE MAIL 2 WEEKS AGO. NOT TO MENTION I PAID THE $25... Read more

Was this review helpful? 2 0

  • Feb 16
  • Bellaire, Kansas
  • System Records
  • 11

Its been three weeks ive been approved same day wheres my money!!!!!! Their system keeps repeating the same recording ive been approved blah blah every time i call they say same *** keep checking you r account. They lied told me i would get it within ten days okay wheres my money never again will i go back to Jackson Hewit... . everyone has already recieved their refund they were smart not to... Read more

Was this review helpful? 0 0

  • Feb 16
  • Tax Filing
  • 19

I went to file my taxes at Jackson Hewitt. I read a notice that said that the consumer will be notified of the charge to file taxes before they are submitted. If the consumer is not satisfied with the charge, then they can cancel and pay only $35. My tax preparer filed my taxes with out notifying me of the charge. I found out that I was charged $250 which is way too much for me. I could have... Read more

Was this review helpful? 1 1

  • Feb 16
  • Edison, New Jersey
  • Tax Filing
  • 14

I went to file my taxes at Jackson Hewitt. I read a posting that basically said that the consumer will be notified of the charge before filing and if the consumer is not satisfied with the charge then they can cancel and pay $35. My tax preparer did not tell me what the charge would be. I had to leave and come back with a document that was needed. I turned over the document and left because she... Read more

Was this review helpful? 0 0

  • Feb 10
  • Louisville, Kentucky
  • Free Filing
  • 15

Last year I filed with them and they had to have me come back 3 times cause they couldn't file a simple return.. so they gave me a free filing for this year. . Ok. So I will give them another try.. While filing them this year they forgot to put my whole checking account number on the form. So my back rejected my refund.. now I have to call the IRS Myself To Get My refund. I asked how come they... Read more

Was this review helpful? 0 1

  • Feb 06
  • Phoenix, Arizona
  • Tax Processing
  • 22

I let them do my taxes and i got audited and i ask them to help me with it they tturn me down and said to follow what the book and papers say and that was from the most experienced person there they said they did my taxes the rest is up to me so basically once they got paid there were done with me also when doing my taxes the copies they gave me for my taxes they gave me someones else taxes too... Read more

Was this review helpful? 0 0

  • Feb 06
  • Woodstock, Georgia
  • Tax Processing
  • 2
  • 23

Went in Jackson Hewitt to get a estimate the lady (Sara Norris)(Zebulon Nc) office if you see her run....she told me i could not get a estimate and yt? old me that she would have to process my taxes or i would have to pay half of the cost of my tax return....It was over $400 then they took all my state cause it came first didnt even notfiy that it was there they just took it. AI was so upset all... Read more

Was this review helpful? 1 0

  • Feb 05
  • Vancouver, Washington
  • Tax Services
  • 1
  • 29

I have 5 Primary complaints about Jackson Hewitt this year (I've been a customer for the last 6 years and I will Not be going back again. 1.) When I went to have my taxes done the lady kept getting stuck on too many questions and she would just flag them for later. She spent so much time on fixating on one tax question that she only got have way through my return and then told me I need to... Read more

Was this review helpful? 2 0

  • Feb 05
  • Poughkeepsie, New York
  • Federal Return
  • 1
  • 42

I have been a loyal customer of Jackson Hewitt in Poughkeepsie NY for the past 3 years. On Sunday February2, I filed my 2013 Federal and State taxes and I was very disappointed with the type of service that I received. When I got home and reviewed my federal return, I noticed that it was riddled with errors. My (HSA) Health Saving Account was added as part of my income. I called the office (845)... Read more

Was this review helpful? 0 1
 
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