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1.6 Based on 113 reviews
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  • Customers like
    • I have been using it for years 5
    • Person who did my taxes was good 3
    • Preparer 2
  • Customers don't like
    • Customer service 11
    • Extremely high tax preparer costs 8
    • False advertisement 8

All I wanted to do taxes, that's all. I never had a chance to taxes. All wanted to know when is your next class be so I can take the class on-line. Add comment

All I wanted to do taxes, I never had a chance to do taxes. I was let go, all I wanted to taxes. I do want to take the course on-line. When is your next on- line class will take place? Here's my telephone number (614) 373-9182. Would please let me know? Thank you......... Erma Swanson Add comment

Had my taxes done on Feb 2, 2016 cost 695.00 for a single mom of 2. The lady in WALMART, made a mess got letters on Feb 25, made another appt and paid again 50, to have paper re-fax over and the on March 17 called IRS they never received papers so again went to Jack Hewitt 3 time now! And there was no mention of sorry or I paid for them to do there job and This is what i was told ( well it's up to the IRS now we can't do anything) really why... Read more

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I had my taxes done in Jan and then I gave one of my coupons to my daughter while I sat there while she had her taxes done that coupon was for a 25.00 gift card also gave my cousin a coupon while he had his taxes done. So total gift card is 50.00 I would think here it is April I would of gotten them by now! This was the first year that I didn't have a good outcome to getting my taxes back on time as the person who did my taxes made a few... Read more

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In 2003 Jackson Hewitt of Cincinnati, OH in Avondale did my federal and state taxes! I M. Hale received my 2003 Federal Refund but did not receive the State Refund of $87.00! I contacted Jackson Hewitt Customer Service they indicated I would get my state refund instead it went into Jackson Hewitt personal account as of today I have not received my state refund including the interest that has incurred ALL these years! Jackson Hewitt is a *** a... Read more

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Could not get my tax return to complete on line. Kept getting error when I tried to submit. YET they charged my bank account the $19.95 fee for filing state return. I had to go to another on-line provider. Now I've been unable to sign back in to the Jackson Hewitt account I set up to ask for my refund. Keep getting error messages. I called their customer service toll free number And got left on hold; held for several minutes then got a... Read more

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I visited a Jackson Hewitt year round ifc last year. I was terrified about being charged a late fee and taxes I did not anticipate. This year, i found out my tax debt could have been reduced if they were really doing their jobs. I could have filed long form and used Schedule A to help myself. I wont ever use them again. Stay away from them you are better off diing it yourself ir a true tax accountant do it. Read more

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2014 taxes with a $500.00 refund would put into there account and give us a a debit card than told us we had a $500.00 for filing late Ohio said no penity on a refund they said they had to pay taxes of the amount we were getting back wrong the us in Gallipolis Ohio watch them Add comment

Usually, I do my own taxes. However, this year was different. I had three jobs, a 1099-MISC (which I usually add in as extra income), transferred a 401K into a Traditional IRA, had larger interest on my savings account, a dividend on some stocks, and student loan interests/new loan for my masters degree that I am working on now. I needed help. I went to Jackson Hewitt because my job gave me a coupon for a $50 American Express card/or 25% off... Read more

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Had taxes done in country club hill Il what a *** rip off!!! I asked for printed copies,why when I get home all I've is four sheets!! And I saw all the copies on his desk! Jackson Hewitt is a rip off and full of it I will find the head office and complain! Add comment

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