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1.6 Based on 114 reviews
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  • Customers like
    • I have been using it for years 5
    • Person who did my taxes was good 3
    • Preparer 2
  • Customers don't like
    • Customer service 11
    • Extremely high tax preparer costs 9
    • False advertisement 9

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I use to work for Jackson Hewitt in 2008. There wasn't a manger around, it was me and a co- worker. I was putting away paper work that I did a return on two return. The co- worker hated me, so she told me to leave. All I said would you hold on please, because I was busy, and she wasn't. Yes I did file a law site, but they did not pay me. I won the case.I do want to talk with the head CEO, and want my money that I won my case. Read more

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I can't use my pin to get cash off of my card

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I will NEVER use Jackson Hewitt EVER again!!!! They have the most horrible and pathetic customer service I've ever talked to. My wife and I filed our taxes with them and my indentity got stolen. So when we finally received our tax return 8 months later I thought everything was ok. I went to file my 2015 return with them this year and they never told me that they didn't take out my previous tax years fees until AFTER they sent it off. I told... Read more

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i filed my taxes in feb 2015, the person was very unprofessional she was eating and everything ,anyway my taxes were done wrong and got returned so i had to go to the office about 9 times so now with there error i had to do a paper return sucks ,which is a shame its a very ''hood'' place and there super slow, also my serve card money is still missing , which i was suppose to get when i filed i never received ,so i have been calling for about... Read more

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All I wanted to do taxes, that's all. I never had a chance to taxes. All wanted to know when is your next class be so I can take the class on-line.

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All I wanted to do taxes, I never had a chance to do taxes. I was let go, all I wanted to taxes. I do want to take the course on-line. When is your next on- line class will take place? Here's my telephone number (614) 373-9182. Would please let me know? Thank you......... Erma Swanson

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Had my taxes done on Feb 2, 2016 cost 695.00 for a single mom of 2. The lady in WALMART, made a mess got letters on Feb 25, made another appt and paid again 50, to have paper re-fax over and the on March 17 called IRS they never received papers so again went to Jack Hewitt 3 time now! And there was no mention of sorry or I paid for them to do there job and This is what i was told ( well it's up to the IRS now we can't do anything) really why... Read more

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I had my taxes done in Jan and then I gave one of my coupons to my daughter while I sat there while she had her taxes done that coupon was for a 25.00 gift card also gave my cousin a coupon while he had his taxes done. So total gift card is 50.00 I would think here it is April I would of gotten them by now! This was the first year that I didn't have a good outcome to getting my taxes back on time as the person who did my taxes made a few... Read more

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In 2003 Jackson Hewitt of Cincinnati, OH in Avondale did my federal and state taxes! I M. Hale received my 2003 Federal Refund but did not receive the State Refund of $87.00! I contacted Jackson Hewitt Customer Service they indicated I would get my state refund instead it went into Jackson Hewitt personal account as of today I have not received my state refund including the interest that has incurred ALL these years! Jackson Hewitt is a *** a... Read more

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