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1.6 Based on 116 reviews
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  • Customers like
    • I have been using it for years 5
    • Person who did my taxes was good 3
    • Preparer 2
  • Customers don't like
    • Customer service 11
    • Extremely high tax preparer costs 9
    • False advertisement 9

The JH offices in the Knoxville area are a shell of what they once were. Six or seven years ago each office was managed and staffed by highly experienced, seasoned tax pros. About 5 years ago these same offices were sold to a new owner who instituted policies and procedures that only cared about the ultimate bottom line of the owners -----at the expense of the clients as well as the employees. Most of the experienced staff has long gone and the... Read more

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Recived a letter in june of 2016 saying there was a mistske on 2012 taxes. Jackson Hewitt will not correct their mistake and cover the costs because they dont cover anything past 3 years. They have lost our business forever! We should not have to pay for a mistake they made.

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My daughter has tried to get a tax issue resolved since April. Now she is trying to buy a house and the last guy out of many she spoke with yesterday told her to go to the IRS. She made an appointment and went this morning. The IRS informed her they could not help her that Jackson Hewett is at fought for the errors. Shes trying to close on her first house and I can guarantee if Jackson Hewett does not get this resolved and it affects her closing... Read more

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I had my taxes prepared by Jackson-Hewitt and they made an error in reporting my health insurance. I made numerous attempts to contact Rebecca at Des Moines, IA office and didn't even give me the courtesy and professionalism to call me back. Apparently there was an error in their software. I contacted customer service and all they are is a phone service. They told me it is policy to get a call back within 24 hours. I waited a week and had to... Read more

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Remove me from your email list! NOW!!

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I use to work for Jackson Hewitt in 2008. There wasn't a manger around, it was me and a co- worker. I was putting away paper work that I did a return on two return. The co- worker hated me, so she told me to leave. All I said would you hold on please, because I was busy, and she wasn't. Yes I did file a law site, but they did not pay me. I won the case.I do want to talk with the head CEO, and want my money that I won my case. Read more

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I can't use my pin to get cash off of my card

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I will NEVER use Jackson Hewitt EVER again!!!! They have the most horrible and pathetic customer service I've ever talked to. My wife and I filed our taxes with them and my indentity got stolen. So when we finally received our tax return 8 months later I thought everything was ok. I went to file my 2015 return with them this year and they never told me that they didn't take out my previous tax years fees until AFTER they sent it off. I told... Read more

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i filed my taxes in feb 2015, the person was very unprofessional she was eating and everything ,anyway my taxes were done wrong and got returned so i had to go to the office about 9 times so now with there error i had to do a paper return sucks ,which is a shame its a very ''hood'' place and there super slow, also my serve card money is still missing , which i was suppose to get when i filed i never received ,so i have been calling for about... Read more

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All I wanted to do taxes, that's all. I never had a chance to taxes. All wanted to know when is your next class be so I can take the class on-line.

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