Anonymous
map-marker Lexington, Kentucky

DONOT TELL YOU THE TRUTH

I went in they act like I would get more than previous years, they told me it cost one amount after opening and reading envelope it cost me more than they quote, 3 times more than last years and less money. After complaining and calling CSR they lied about going to send me my fees, and lost my complaint twice. They say Sorry more than they are!! I spoke with Local Regional Manager and he lied about helping me get back fees. I will never use them and if you want to get Ripped Off use them.Other company's are better.
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Loss:
$252
Cons:
  • Credibility
  • Marion chrispho
Reason of review:
You are not a reliable company

Preferred solution: Full refund

1 comment
Guest

Let me translate for the educated:

I went in and the person behind the desk was informing me my refund would be bigger than any previous year's. When it came to the fees, the person behind the desk quoted me one number, but afterwards, after opening and perusing my tax documents, it turned out it cost three times more than what I paid in previous years; not to mention my refund wasn't as high as I expected.

After expressing my disapproval, I contacted customer service.

The person on the other end of the phone informed me that JH would refund me fees. They have yet to do so. And to add insult to injury, JH has lost my complaint, not once, but twice.

They say, "Sorry" more than they actually are.

I spoke with a regional manager and he informed me that he'd help me secure the refund of my fees. This, also, has yet to happen.

I feel as if I have been lied to.

I will never use Jackson Hewitt again.

If you want to be ripped off, then, by all means, use JH. I also feel that other tax preparation companies are better.

Anonymous
map-marker Grandview, Missouri

Jackson Hewitt - Tax Preparation Review from Grandview, Missouri

Went to jackson Hewitt coffeyville ks, and the lady claimed one of my kids that I specifically told her not to there for my taxes were rejected for three days, which lowered my return amount. When I asked for them to honor their guarantee she laughed at me. Also, I was never shown or told about any other option to pay for the preparation fees which were nearly $400. I HAVE NEVER pd nearly $400 to get my taxes done and told her that at the time she was preparing them. Then was told after they were filed I could have got $120 knocked of the fee if only I had mentioned it while she was preparing them . I DID mention it. Then they advertise 21 days or less, NEVER did they mention BUSINESS days. Lie after lie after lie!!! NEVER AGAIN! And yes I will be reporting them to the BBB as well!!!!
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Reason of review:
Problems with payment
Angello Jyr

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Verified Reviewer
| map-marker South Amboy, New Jersey

Gift Card Review

So being Superbowl Sunday is this weekend i figured an extra $50 would be great. So I called JH and inquired about the $50 visa gift card and it os only available to people who have to pay $150 to file their taxes! They told me that its in the fine print. My taxes wouldn't cost over $40 to file. Its good I called first. I'm going back to HR Block
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Reason of review:
Poor customer service
Anonymous
map-marker Madison, Wisconsin

Jackson Hewitt Tax Preparation Review

Was never told about pricing and stipulations. Never told that preparations had to be $150 or more to get Walmart gift card, which was the only reason we went there. Was never told that if we weren't satisfied would have to pay $25. Not happy at all with how the business was conducted!
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Reason of review:
Poor customer service
Anonymous
map-marker Marlton, New Jersey

Jackson Hewitt Tax Refund Review

I feel i was robbed by Jacson Hewitt I will never refer anybody there and or return there u are robbing people they charged me $500 to do my taxes wasnt explained anything while i was filing and to top it of i feel my refund wasnt complete I ccaled and someone was suppose to call me back andnobody ever has my phone number is 856 982-****
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Reason of review:
Poor customer service
Anonymous
map-marker Minneapolis, Minnesota

Jackson Hewitt - Tax Refund Review from Minneapolis, Minnesota

I have been unable to access my money all night totally unethical it's a prepaid card and there should be no issue getting my money. I was stuck at a gas station because I got gas and my card was declined however I have over 1500.00 on the card how can this even happen looking for answers but can't get through the number won't work can't be
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Reason of review:
Problems with payment
1 comment
Guest

same here guess I'm not the only one hurry up ppl and fix *** problem got bills to pay and things to pay for gas to fill up been all day game andy family not very happy should of fix the problem befor we get get our $$$$$$$ word do ir job

Anonymous
map-marker Bowling Green, Kentucky

E-gift card not explained per the fee

I was expecting the $50 e-gift card immediately as advertised when my taxes were filed with them. I was told in the middle of filing that I had to pay $150 in fees to them in order to receive the card. I paid $120 and waited 45 minutes past my appointed time to be seen. I have left a message with the company and filled out a survey stating this was false advertisement. Needless to say they will not see me again. I have not received any feedback. I feel this is a poor example of customer service and will not recommend them to anyone.
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Cons:
  • False advertisement
Reason of review:
Not as described/ advertised
4 comments
Guest

My wife is at Walmart right now, the agent is "trying" to force print the $50.00 gift card and is not sure he can make it happen, he says the first agent didn't do it, and he says the second agent that corrected the first agents mistake didn't do it, however both said it would be emailed in one hour. I soooo want to take them to court and would be pleased to join a class action against them.

Guest

Amen, if instant oatmeal took 14 days to prepare Quaker Oats would be out of bussiness.

Guest

Something happen to me today no where under there terms and conditions on there site says you have to pay$ 150.00 dollars.In my book if you offer something like this you should get it. My taxes bill was $148.92.So we all need to get together and stop this they are taking are hard earned money and laughing at us all the way to the bank.

Guest
reply icon Replying to comment of Guest-939999

class action law suite time.

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Anonymous
map-marker Naperville, Illinois

Credit Score Review

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Jackson Hewitt screwed my taxes up for 2014 and now they screwed my credit score up with there two hundred dollar advance *** I have been payin Lexington law to fix my credit and Jh gave my info to a 100 lenders and now we gonna get real I hired a lawyer and getting ready to file charges
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Reason of review:
Problems with payment
Anonymous
map-marker Middlefield, Ohio

Jackson Hewitt - Business Tax Return Review from Middlefield, Ohio

Originally I was quoted 88.00 plus small additional fee for forms. Last year I paid 125.00 somewhere else for roughly same forms. When JH was done with meit was over 400.00. I never even paid that for business return let alone a personal return. NEVER AGAIN! she may have been polite but the company is ripping off people everywhere. Who is regulating these peope? The company isa thief!!!!!!!!
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Reason of review:
Problems with payment
1 comment
Guest

Cleves, Ohio Office: Incompetent. Drama filled bull ***.

Screwed up my 1040. Missed several major deductions. No clue how to complete brokerage account investments. I challenged the amount owed and then passed back and forth with a bunch of hot air.

Took all my tax info and went to a legitimate CPA. These guys won't get a penny from me for *** poor *** work. Didn't give them a chance to screw me over.

Looking forward to letting loose my attorney if JH trys any funny business. DO NOT USE JH!!!

Anonymous

Jackson Hewitt useless tax preparer..

Location :Ft Walton Beach , FL, walmart on 748 N W Beach Pkwy, , FL 32547, my son got his first ever taxes prepared by this woman , a Ms Jenna Christopher, worse ever seen, miscalculated his return, added god knows what to paperwork, in short , she screwed him out of pocket of over 200$,on what was a simple tax return, of 1 single male, no wife, , no bills other than his car and phone,,,how easy is 1 e-z form to prepare and her company is no better, they waited til it went through to let us know they can't do anything about it, even when the paperwork had not been approved yet...DO NOT USE THESE PEOPLE , they will *** out of pocket and your personal info will never be any safer as well...
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Loss:
$200
Cons:
  • False advertising
Reason of review:
Bad quality
Anonymous
map-marker Kent, Washington

Jackson Hewitt Tax Refund Review

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My refund put onto wrong card. No return call, email, or service. Late to appointment. Worst service!
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Reason of review:
Poor customer service
Anonymous
map-marker Lakewood, Ohio

Guaranteed accurate was NOT the case

Being single this year for the first time in 17 years I avoided my former tax agent and chose to try JH. The JH tax agent Ric Barron from Cleveland entered my checking account number incorrectly for the electronic refund. Both my Federal and State refunds are now in limbo while I wait for it to 'sort itself' out as JH customer service offered me nothing for this mistake, nor the time I have spent dealing with the state and federal government. Customer service ultra fail. Very upset with myself for making this decision. I will never go back to these amateurs!
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Reason of review:
Poor customer service
Anonymous
map-marker Middletown, New York

Jackson Hewitt - Jh Preferred Card Review from Middletown, New York

The jhperferred card is no good do not use it ......WARNING
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Reason of review:
Problems with payment
2 comments
Guest

Yes do not use the preferred card from jackson hewitt, the minute my tax refund hit, they restricted the card - they basically are holding $5000 of my money

Guest

I had the same problem! Now im being told I wont be getting my advance cause they cant fix it!

I was counting on that money & now I dont even know how I am getting the $50 gift card. All I get is a run around with them & customer service

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Anonymous
map-marker Brooklyn, New York

Gift Card Review

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I did my taxes with them oon friday still havent received the gift card or the advance I cant get a live person either they keep telling me to call the card and theirs no live person
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Reason of review:
Problem with delivery
Anonymous
map-marker Uxbridge, Massachusetts

Taxes Review

Worst customer service ever......been a week still waiting on 500$ advance now it's expired.....can pay bills!!! Never again.....
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Reason of review:
Problems with payment
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