Anonymous
map-marker Edinburg, Texas

False advertising......

Walmart Gift Card...what a joke...I chose your company to do my taxes based on the gift...could have paid less elsewhere. No card came to my email inbox as promised...ended up at the "main office" in Edinburg and told that the cards would not be issued if you owed taxes, which I did based on a mistake I made. This is not on your promotion....I am now writing to our local radio staions/newspaper and telling all my friends and anyone that will listen you are not but scammers. you have my email so you know who I am.....
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Loss:
$50
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Springdale, Arkansas

Tax Service Review

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I went to Jackson and hewitt for first time this year and was charged 449 dollars for only 20 min work and found later h and r would of done it for 297 that's a big difference. I won't use them again.
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Reason of review:
Pricing issue
Anonymous
map-marker Salisbury, North Carolina

Jackson Hewitt - Tax Preparation Review from Salisbury, North Carolina

Jackson Hewitt is terrible I went there to get my taxes it costed 315 to do a simple tax return I received a 1099 sa for my hsa account that I had at my old job I explained to the prepper I had to file it he got an attitude saying I didn't need to file it I called the irs and they told me I had to file went up there a third time and he didn't understand what it was for I explained to him many times what it was he told me to come back with medical receipts to show how I used the money so know Im having to go up there a forth and deal with a bunch of *** never ever go up there spare yourself the trouble a monkey can do a better job than them
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Reason of review:
Pricing issue
Anonymous
map-marker London, Ohio

Jackson Hewitt Tax Preparation Review

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I have been going to Jackson Hewitt since 1995, this is the first year that the customer service was HORRIBLE! The tax prepared complained the entire time. Plus it was very expensive. I will not go back next year.
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Reason of review:
Poor customer service
Anonymous
map-marker Naperville, Illinois

Jackson Hewitt - Gift Card Review from Naperville, Illinois

We were to get a $50 gift card by filing at WalMart. It never came so I called and was told o did qualified. I told them I did my taxes were done at WalMart and was told i did. It cost me over $300 to have them done. I am getting nothing but the run around
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Reason of review:
Problem with delivery
2 comments
Guest

Was that the blue light special tax return offer?

Guest

You probably violated a term and/or condition and that is why, because of YOU, you didn't receive the walmart gift card.

It must suck to be you.

This computer is telling me I must enter at least 50 words, so I'm typing this in an attempt to get it over 50 words.

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Anonymous
map-marker Tampa, Florida

Jackson Hewitt - Taxes Review from Tampa, Florida

Filed my takes on the 9th and haven't received anything I done talk to Jackson Hewitt prepares, IRS, and Sutton bank nobody knows what's going on with my money I'm so upset I think they shouldn't be charging for fees because we are having to wait longer my 21 days are already up and its not right that they do this ...next year I definitely will not look there way this is an outrage everybody else have done taxes on a Wednesday receiving theirs by Friday then to be told u have to wait 2-3 days for fees be taking but Jackson Hewitt saying they been took them out something isn't adding up
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Reason of review:
Problems with payment
Anonymous
map-marker Columbus, Ohio

Review from Columbus, Ohio

Ive been using jackson hewitt for years and never had them loose my money i will never go back this is so upsetting
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Reason of review:
Poor customer service
3 comments
Guest

The employees make a bonus every time they get anyone to put their refund on a credit card. They won't mention direct deposit, just almost always push you to have it on the credit card in order to get more money in their paycheck

Guest

What do you mean that lost your money? According to the IRS website I was supposed to have my money sent to my bank today, it is not on my card yet either.

Now I am getting nervous!

I hope they didn't lose my money!!! We already had some issues with them at the beginning of our filing process, this will be the last straw!

Guest
reply icon Replying to comment of Guest-939899

Ms M.

If you didnt use the $200 quick pay card that JH is pushing you should be ok, IRS will send JH fee's to them and then issue you the rest.

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Anonymous
map-marker Morrison, Oklahoma

Jackson Hewitt - Tax Refund Review from Morrison, Oklahoma

Don't ever use Jackson Hewitt they lie and don't tell you nothing about your taxes I was told what my refund was then went to get it just to find out it was $500 less cause the person that done it told me that the refund and it was without the fees and the anticipated fund was taken out even when I didn't get it plus the state refund was not even close to what the paperwork was. Don't use these ppl they rip you off and they don't give a cap about there customers they just say oh well and back nothing up. a very bad company
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Reason of review:
Problems with payment
Anonymous
map-marker Auburn, Maine

Terrible Terrible Customer Service and filed back to back years wrong!

Took my 2010 and 2011 taxes to a local franchise for 500 per year to itemize. Completely screwed me, they did not itemize one year (called it my error when they implemented the data back to back, then when I received a letter owing 7,000.00 they tried to bill me again (400.00)for the "gold" plan service when they made the error in the first place.. Buyer beware!!! Then Hijacked me to give me the revisions after i paid them for the first 500.00 in filing fees. The franchisee was very rude and blamed me when it was her
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Reason of review:
Problems with payment
Anonymous
map-marker Highland Park, Illinois

Walmart assault

What kind of people are you franchising with? We obviously will not be going to any of your locations. Where is your quality control and corporate image? This show how little time and effort you put into establishing a quality product and contact personnel. This obviously reflects from the top management your corporate guidelines and company planning. I'm sure you really do not want to see this kind of publicity of the tax preparers character and your lack of ability to place quality people in such visible positions. I have nothing else to say. You really make this difficult and it is obvious your desire to have feedback is not really a concern or your company.
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2 comments
Guest

Please explain how you were assaulted, and IF you were assaulted why didn't you report it to the police. All you did here was ramble on without saying what happened.

Furthermore, you are on a general complaint web site. It isn't a WalMart site or a Jackson-Hewitt web site.

Guest

Who cares go somewhere else,I am so sure these people would be so restful if you did.

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Anonymous
map-marker Colorado Springs, Colorado

Jackson Hewitt - Tax Filling Review

Cutting to the chase, filed my taxes same day as my friend from work. I used Jackson Hewitt he used turbo tax. He receives his last Friday without paying a penny to file. I'm still waiting after paying $300+ for the "assisted refund'. People, file for yourself don't use these people. Last year they mixed up some of my info and me and my wife had to jump through hoops to get it fixed, even though they offer their great guarantees and what not. I have used JH for the last 5 years and it just gets worse and worse with less intelligible tax preparers.
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Reason of review:
Poor customer service
1 comment
Guest

He used Turbo Tax for free?

Less intelligible? Each year the tax preparers are becoming harder and harder to understand?

Anonymous
map-marker Dallas, Texas

Jackson Hewitt - Tax Preparation Review from Dallas, Texas

This is very hard to believe because I just had my taxes done on Monday and It did not take my agent no more than 10 minutes to complete my taxes and Answer all my question's.Also I paid nowhere close to $500.00.I am sure you are aware that your taxes amount is based on how many forms these people have to file,Such as 1040_**** Etc.What do you want your taxes done Free of Charge.Their is a Simple more Cheaper way to do your taxes OK.Learn to do them yourself and You will not have to pay anyone.Some people complain about any and Everything.This is a business in case you forgot.Try H&R Block if you feel you are not getting your money's worth.Then you will really see the difference.
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Reason of review:
Problems with payment
1 comment
Guest

You were one of the lucky ones. I have been a tax preparer for 25 years and am just appalled at the fees that Jackson Hewitt is charging.

I have a Jackson Hewitt Statement in front of me right now where a single mom with one Job (1W-2), and one child paid $459.95 for tax prep. This is just amazing....They charge $49.95 for their Assisted Refund Fees...This is allowing for the payment of their fee to be taken out of her tax refund.....

Jackson Hewitt Charged this poor girl $319.00 to complete her federal return, not itemizing, $74.00 for State Return and $17.00 for Data & Document Storage....What the H**l is that...They are required by law to keep a copy of the return, that's part of the tax business. Then they tack on the $49.95 because she couldn't pay the astronomical fees upfront when she had here taxes prepared.

Now the State sends her a letter for a random review and she takes it to Jackson Hewitt and they won't help her.

Her mom brings here to me scared to death that she has done something wrong and not sure what to send to the sate.

Honey, the only thing you did wrong was go to Jackson Hewitt in the first place. CPA's wouldn't charge those kind of fees for this kind of tax return....Cannot believe that these companies get away with charging these fees...and then won't back up their work.

Anonymous
map-marker Fredericksburg, Virginia

Jackson Hewitt - Tax Refund Loan Review from Fredericksburg, Virginia

$200 is a loan. Got the $50 visa and didn't work. Charged double then H&R block. Been 2 days, as per the IRS deposited my money, and Jackson Hewitt can't find it.
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Reason of review:
Pricing issue
Anonymous
map-marker New York, New York

Jackson Hewitt Tax Preparation Review

Why every year does Jackson Hewitt tax preparation charges go up. I like dealing with Jackson Hewitt but we had to pay over $500 for them to spend a half an hour doing are taxes. Thats expensive. It goes $50 to $100 more each year. It's not like were getting back more in taxes instead were getting back less because of these price hike ups.
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Reason of review:
Pricing issue
Anonymous
map-marker Frankfort, Michigan

Gift Card Review

I've had my taxes done at JH for four years, never an issue. This year when you file you get a $50 visa instantly just for filing with them. I filed Monday it's now thurs and no $50 visa. I've called 6 times and never an answer as to why and no calls back usually. Very unhappy with the service this time around, poor customer service when I'm paying them $250 to do my taxes!!!!!!
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Reason of review:
Problem with delivery
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