Brittney B Lpx

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Verified Reviewer
| map-marker Richardson, Texas

To let people know how great this is.

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Yes, Jackson Hewitt actually got in touch with me a couple days after I tried putting what happened on this website. I was shocked and they will be sending my check to me this week.
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User's recommendation: This website is awesome and it actually worked to get them to reach out to me.

kerri q

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Verified Reviewer
| map-marker Ozark, Alabama

Tax Preparer/s UNPROFESSIONAL and FILE FRAUDULENT RETURNS

After being charged $809 for simple return. The tax preparer said the IRS rejected it because someone filed my dependent and I would have to deal with them.

It took me almost a year to speak to someone at the IRS! The IRS informed me NO ONE filed my dependent, that someone had tried to file MY SSN and the tax preparer had re-submitted my return 2 more times and the last time she had signed my name to my return, changed my filing status and removed my dependent WITHOUT MY KNOWLEDGE OR CONSENT! When I called the office, the tax preparer was in the background screaming she did not do anything wrong and would call the law if I came into the office! Now I have to file an amended return and CANNOT GO INTO THE LOCAL OFFICES.

Every time I have called, we end up in a screaming match, and they inform me the IRS is wrong!!!! THE OFFICES IN HOUSTON COUNTY, ALABAMA ARE THE MOST UNPROFESSIONAL GROUP OF UNTRAINED BORED Housewives THAT WORK A FEW MONTHS OUT OF THE YEAR PRETENDING TO BE TAX PROFESSIONALS WHO HAVE NO TRAINING AND HAVE NO IDEA WHAT THEY ARE DOING!!!

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Loss:
$3000

Preferred solution: Full refund

Herman H Iko
map-marker Tucson, Arizona

They try to steal my 1040 return

I went into the office an ask the dude if i did my taxes (stil.) would i get it that day which was yesterday app. 4:45 an he said yes i get there the lady charge me $124 and gave me a card an said ill get it in 21 days i said way would i pay so much an get a card she acted dum founded then said shell call the mgnt and call the police on me an i dont think she cancell it. and since ive had the card tucson undercover an so have been trying to steal my card broke bitcheshell
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Loss:
$3600
Pros:
  • Nithing
Cons:
  • Con man
  • City steals
  • Irs is at fault here your services are just fine

Preferred solution: no i want to sue there butts

User's recommendation: *** no and i want to do a lawsuit on them an tucson pd

1 comment
Guest

You sound so stupid.. No wonder you're going to a place like this to get your taxes done. What a fool...

Jenny Lynn Spice

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Verified Reviewer
| map-marker Allentown, Pennsylvania

COMPLEELY messed up my taxes, then nasty to me after they missed an entire w2. Then when requested money back they insisted to do my amendment. Did against my better judgement. 1040X never submittedn

When continuing to call JH... upper management then blamed me saying how do they know I didn't forget to bring it with me.After 2 years I gave up the fight ... Even though fed did not receive my return when OWED ME more of a refund... However the state of PA received there paperwork that I owed state received info bc I OWED THEM. I gave up finally and the past 2 weeks I have received 3 phone calls from corporate stating I am not entitled to a refund bc JH amended my return. Now I am being told by the senators office and I am being told I have to REFILE my 2019 tax return and MAIL IT to the IRS... ARE THEY KIDDING??? To top off... How is that even a gaurentee... considering it hasn't made it there YET!
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Loss:
$1400
Pros:
  • No pros at all
Cons:
  • No csr skills
  • Lied on price of fees
  • Unhelpful

Preferred solution: Full refund

User's recommendation: NEVER USE THIS COMPANY... NO MATTER HOW BADLY YOU NEED YOUR TAXES DONE.

Mary Z Iot
map-marker Richardson, Texas

Did receive a text message about my advance

I was supposed to get a text with a hour about my advance and never got a text or anything and I'm waiting
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Pros:
  • Nice
  • Refund advance

Preferred solution: Just a answer

Brittney B Lpx

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Verified Reviewer
| map-marker Richardson, Texas

Waiting on a check they owe me

I worked for them last season and wasn't suppose to have been charged for the fees to do my taxes. Well a new girl didn't do it right and I was charged full price so they were suppose to send me a check for it. Never got it so I complained on here and they actually called me and told me they were sending it to give it 2 weeks and I still don't have it! They keep giving me the go around about it.
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Darla F Crs

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Verified Reviewer
| map-marker Norman, Oklahoma

Don't ever work for Jackson Hewitt because you will never get paid.

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They have lied to me for week and a half about getting my paycheck. I still don't got my paycheck. I want my paycheck right now.no
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Loss:
$423

Preferred solution: I want my paycheck right now

Yolanda L Idg

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Verified Reviewer
| map-marker Brooklyn, New York

I have a complaint

I think the IRS is trying to do extortion and steal somebody's check and they're using Jackson Hewitt as a culprit and then they're victimizing me and doing something with my information fraud or also they were informed me Jackson Hewitt that I was going through identity theft I'm not quite sure who's angry with me but I need to take care of me and my disabled son and my personal information cannot be out there and expose and being victimized again and also I didn't receive my federal check I'd like to have information on what's going on with my federal and also fill out a form which is my tax credit rebate and I'm supposed to get $1,400 for myself and my son together they sent me a letter of 600 only for myself but they told me I was entitled to more I'd like to find out what's going on with the IRS my number is 929-456-**** if anyone can contact me in regards of this case and look it up in regards of Jackson-Hewitt a supervisor this would be greatly appreciated and I need the court order to be emailed to me so I can send it to my attorney in court and do a federal court case

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Loss:
$570

Preferred solution: Full refund

Anonymous
map-marker Covington, Georgia

Need adjustment gross income

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Jackson Hewitt - Need adjustment gross income
Did my 2019 taxes and I have not received my taxes yet and I fill like yall owm me 300$ because it's holding up all my stimulus money yes and the manager jerry cuss me out
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User's recommendation: Just give me 300$

Melissa S Cgw
map-marker Duncan, Oklahoma

To speak to headquarters

I worked for ur company and i only get paid for 2 days and i should of been paid along time ago. And i will never do my taxes with ur business again....
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Preferred solution: I want my money for the work i did with ur company

Robert D Mdx

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Verified Reviewer
| map-marker Chicago, Illinois

Need to change my email

I need to change my email with you guys. And I also can't get into my JH account is there away I can get a response right back
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Preferred solution: A response fast on how I get my email address changed with you guys n I can't get into my JH account

User's recommendation: This is a great company.. I just can't get into none of my stuff my JH account n I needed to change my email with them and it was hard to get ahold of them

Brandi M Meg

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Verified Reviewer
| map-marker Reading, Pennsylvania

Need copy of taxes

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The office at heisters lane is only open Wednesday n her computer was down,I need copy for a program to help pay my rent
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Pros:
  • Close to my house
Cons:
  • Never there
  • Only on wednesday

Preferred solution: Copy of taxes for a program with funding n I can't get ahold of anyone in office I went to

User's recommendation: Sucks

Andreaka M

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Verified Buyer
|

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Verified Reviewer

Discrimination

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Jackson Hewitt - Discrimination
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Jackson Hewitt - Discrimination - Image 3
David Owens has discrimination against me for no reason and I'm emotionally hurting behind this matter .I have videos , pictures and text messages.
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Loss:
$150
Pros:
  • Helpful for upcoming tax preps
Cons:
  • Disorganized
  • Just because one shin color treated differently

Preferred solution: Deliver product or service ordered

User's recommendation: Anyone thinking about paying and attending West Monroe,La Tax class

Anonymous
map-marker Bellingham, Massachusetts

Lost my serve card

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Still havent received my new serve card. All my taxes are on it. I need my new card sent !!!!!!!!!!!!!!!!!!!!!????????????????????????????????????????????????????????????????????????????????????
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Larry P Eky
map-marker Ankeny, Iowa

Taxes were filed incorrectly.

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Poorly trained tax preparer who made several mistakes. Supervisor filed an amended return but put in the wrong address. We will never use them again and caution others to avoid them.
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Cons:
  • Looking like a 3rd grader did my taxes

Preferred solution: Let the company propose a solution

User's recommendation: Avoid them!

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