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Shame on Jackson Hewitt

1.0
Details
My son just got his taxes done at Jackson Hewitt (WV). He was assured he would get his refund that day. They charged him $150 for a 1040 EZ ! and of course, no same day check. He pushes carts at walmart and works hard for his wages. Shame on Jackson Hewitt for charging so much for a 1040 EZ , taking advantage of young people just starting out. Turbo tax is free, but he thought he would get a check thst day , which he needed to pay his rent on time.
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Review
#1473506 Review #1473506 is a subjective opinion of poster.
Reason of review
Pricing issue

Jackson Hewitt in Sizerock, Kentucky - Gave me wrong amount.

How do I find out how much I'm getting back if Jackson Hewitt gave me the wrong amount
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Review
#1473246 Review #1473246 is a subjective opinion of poster.
Reason of review
Problems with payment

Jackson Hewitt in Lexington-Fayette, Kentucky - Terriable

The advance on your tax return is a lie just to get you to come file your taxes, with them and then you get denied. There fees are to high and I could have done them myself had I known that I wasn't going to get the advance.
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Review
#1468910 Review #1468910 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$596

Jackson Hewitt in Town And Country, Missouri - This will be my last year with you guys

I was caller#1 in line..was on hold for 2 hours!! And my call still wasn't answerd
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Review
#1468576 Review #1468576 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
First the lady that did my taxes didn't seem real sure how to do her job. I was told I couldn't file head of house which don't make since I did last year, most importantly I feel like I got cheated out of money. I should of got back more money. I am a single mom I need...
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1 comment
Anonymous
#1645594

There are certain requirements you must meet to be head of household. Remember tax laws change from year to year.

The 200, switch started on Feb 4, and is still in effect. If you feel you got wrong, contact either Jackson Hewitt corporate or ask who the district manager for that store is and contact them.

Go to the IRS website and type in what is my filing. There will be a few questions you answer them and it will tell what you should have filed at.

Review
#1468415 Review #1468415 is a subjective opinion of poster.
Reason of review
Poor customer service

Jackson Hewitt in Elkridge, Maryland - Completely disgusted

1.0
Details
Switch to our tax preparers this year should’ve gotten a $200 incentive but did not now they’re saying that their refund is the promotion even know they offer it you’re around and I have for the last 15 years... they lied to us about the fees theLady I dealt with today decides to throw her hands in my face so unprofessional want something done about this but we will not return and I’ll make sure everybody I know don’t use y’all
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Review
#1468152 Review #1468152 is a subjective opinion of poster.

Jackson Hewitt in Marion, Virginia - No Check

1.2
Details
Filed my taxes on the 4th and was approved for a refund advance on the Serve card but got an email saying they couldn't load the funds and that a check would be mailed to me in 3-5 days. Well it's been a week and there's still no check. If I did not need the money asap I would have done them myself for free. Now I don't have an advance and I'm paying the most ridiculous fees. I've tried asking the people at my local office and online and nobody can tell me anything. I was charged a $20 fee to get the card and now I'm out that money too.
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Review
#1467950 Review #1467950 is a subjective opinion of poster.

Jackson Hewitt in Logan, West Virginia - Can't activate

I can not get my American express serve card to activate after I filed my taxes on the 4th of February. I've been trying since. Please help!! Thank you! Benita Bartram
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Review
#1467455 Review #1467455 is a subjective opinion of poster.

Jackson Hewitt - Unsatisfied

Why do you guys let us set appointmwnts only not to keep them? I scheduled an appointment in houghton lake mi at 1230. I got there a little early just to be sure i was getting in due to me have an appointment right after. Im pissed
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Review
#1464836 Review #1464836 is a subjective opinion of poster.
1.7
Details
I have been going to m&m tax service for ten(10) years. I decide to try Jackson Hewitt, not only did I try something new, I made my daughter go there too. neither one of use was offered the 200 dollars for switching, I got no money back, which this is the first time in...
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1 comment
AbstractedAyeAye457
#1640777

no thanks

Review
#1464287 Review #1464287 is a subjective opinion of poster.
Pros
  • Keven was nice
Cons
  • If i get it back then i will use u next year
  • Also me an my daughter being charged to much
  • Not like me having to pay the irs
Reason of review
Pricing issue
Loss
$220
Preferred solution
Let the company propose a solution