Jackson Hewitt
Reviews and Complaints
www.jacksonhewitt.com
Dana G Xzj
New York, New York
Jackson Hewitt made a mistake that cost me 1500 dollars
I told the lady not to add my child as a dependent and she did anyway and then I had to do an amended return that brought my refund down 1500 dollars. I know I have to pay the IRS back the money but I want my preparation fees of 256 dollars back. I use Jackson Hewitt every year and I would like to continue to use them but a mistake was made on their part and I want them to do what is right. It was a lady in the Marksville Louisiana office. Her name is Lydia Butler. When I went back to the office She had the amended return already done. She didnt even try to make it up to us. A loyal customer
Loss:
$256
3 comments
wandat
Flippin, Arkansas
Tried to slip in extra fee.
after getting my taxes done she said it would be$272.i wrote a check.when signing for my tax returnes there was a form that had gold guarantee on top with a fee of $40 .i ask what it was.they explained i said i didnt want it.tried to talked me into to it.they refunded my money from the $272.i dont like the fact they tried to sneek in a form without asking me from the beginning.wish i didnt let them do my taxes.by the way they are located in walmart.that should have been a red flag.
2 comments
Jstangel
Edgewater, New Jersey
Jackson Hweitt- Keyser WV are idiots
Jackson Hewitt In Keyser WV has no idea what they are doing. They will lie to your face, place false info on your return, not ask you questions in regards to your own taxes, will place info on the 1040 without discussing it with you and will get you to purchase that GOLD Guarantee program, then lie to you about it! I called them up and told them they were liars and caught them in the scam that they were trying to pull. All they would do is put me on hold and then say I'm sorry. Sorry doesn't cut it! They charge you to do direct deposit. Direct deposit and Efile are free- but JH will charge the *** out of you and then when you confront them, they ignore you and treat you like you are a dumb ***. Do not do business with Jackson Hewitt location in Keyser WV. Taxes are not hard to do- these people only get 72 hrs of training and all they do is input info into the system. The program tells them exactly what to put and where. It is not difficult. They will prey on people that are expecting to be treated honest and fair, in an unprofessional manner and then have the nerve to charge you between $250.00-$400.00. Go to H&R Block.
2 comments
MICHELLE Tiw
Bardstown, Kentucky
Jackson hewitt is a waste of time..
yes i agree i was excepted for the anticipation loan and was told that i would qualify for the rest of the ral loan when i got my w2s so i went in and they said it would be 1 - 3 days so i wanitd the 3 days didnt get anything so i called and the office said oh its 1-4 days..wtf? get your *** straight. Then i called the number in my papers and found republican bank and said we did NOT meet the criterta for the loan....omg JOKE. THEN,LISTEN TO THIS YOU CAN LOOK ON THIER WEBSITE AND SEE THAT NOT EVERYONE WILL BE APPROVED FOR THE RAL LOAN ONLYYYYYYYYYY 48% OF THE PEOPLE WILL BE BECAUSE THE BANKS DONT HAVE ENOUGH MONEY TO SUPPORT THIS.HAHAHA THEY DONT TELL NOONE THAT BUT HEY IF YOU FOR SOME ODD RESON WANNA GO TO JACKSON HEWITT THEN I SURLY WOULDNT TRY FOR THE RAL LOAN CAUSE ONLY 48 % OF THE PPL WILL BE APORVED..ANYWAYS THINKING OF THAT PLACE *** ME OFF SOO NOW IT WIL BE AROUND THE 29TH NOW WHEN I WILL RECEIVE MY MONEY..UGH WHATEVER!!! I WONT GO BACK I WIL GO TO SOMEWHERE ELSE....
5 comments
HERMAN K Eqj
Stafford, Texas
Jackson hewitt lided to me
I went to a jackson hewitt income tax place and when i got through she said i would receave my money on my card on the thursday after i left and two weeks later i got my money and they have my wrong adress on file and i told the lady about it and she said i had to fax her my DL number and a bill with my new adress a told her that this was not a new adress the one who did my taxes put the wrong adress in but she was firm about my new adress. so i will not be using them ever again
2 comments
Joran Gcw
Dallas, Texas
Jackson Hewitt
January 28 went to the location in walmart. Waited 20 mins for them to tell me that they are doing software updates and were out of ink. I went home and came back two hours later. I waited about 45 mins no problem I expected that Dale completed my taxes and was very nice. This was on a thursday I did the RAL direct deposit. Dale put the wrong account number on for my bank so therefore it was rejected. Not only did they do this once but twice then they tell me that it will bounce back and print a check. Well tomorrow will be 6 days and I still don't have my refund. and I paid over $400.00 to them to have this done! They keep telling me "let me get your number and give you a call back " and then they don't. I had one call back from a lady named Karen in the Greenville office. I will never use them again and I will tell every single person about my visit with Jackson Hewitt! oh also I called the 800 number to the corporate office and they told me that there was nothing they could do about it. And I am sure that typing this up will do me no good either but There ya go.Damage Resulting = The day I filed with them I thought I would have my money in like 2 days so I paid all bills with the money I had. I even paid bills that were not due. So I have had to count out change for my children to have lunch money this week. Today is the 2nd and I have not paid my rent yet either. Needless to say I am very upset!
Loss:
$6000
charlie t Kue
Fort Worth, Texas
Rip off
i have used jackson hewitt for over ten years with good results for a reasonable cost. this time was different, they had me fill out a form stating that if i decided to not use them to file my taxes after they do the paperwork i would still owe them approx. 140.00 perhour for services rendered. i didnt think to much about it until they finally finished and showed me what they charged. the cost had always been approx. 220.00 this time was 540.00. i have all my records for last ten years taxes always done same way. was advised that a new franchise owner had changed price and that i could just pay the 140.00 and go somewhere else. will never use jackson hewitt again, sent memo to all in contact list. jackson hewitt in garland tx on beltline and interstate 30
1 comment
Monica G Cnm
Dallas, Texas
Jackson Hewitt Sucks!!
Jackson Hewitt has no idea what they are doing. I went to them in 2008 after my husband & bought our house and they said we could not use the credit for 2008 and that we would have to wait for 2009 taxes. Well now I called the IRS and they told me we cant use the credit at all. They act like they have no idea what I'm talking about either. So, I have this guarantee and I'm going to let the IRS look at them so they will have to pay the penalties. Their preparers need to learn the tax law better. They are screwing with people's money! I don't recommend ANYONE to get their taxes done there!
motorheadrules H
Dallas, Texas
Price gouging, and lack of explanation
I got my 2009 taxes done at the local branch and was surprised by the final acessed fees of $536.00. When I asked for a breakdown, I was told "well, it's complicated" I asked again and was told there will be a breakdown with my paperwork. I was not given any paperwork until after I signed all there documents and releases. I was surprised when I realized their preperation fee was $423.00 because my return was "complicated". I am married with 2 children and I have a mortgage. My wife and I had 1 W-2 each. Is that complicated? The branch manager was not helpful basically saying "you signed the documents" which is true, but shouldn't I have the opportunity to view these documents and know these charges before I sign. Price gouging and lining their pockets with the ignorance and trust of poor and unfortunate people. $500 is a LOT for people like me. I will never darken the door of that wolf den again....
2 comments
Danner Cqq
Atlanta, Georgia
Jackson Hewitt is a JOKE!!!
I got approved for the money now loan before christmas. I went back on jan 4th with a promise from the "PROFESSIONALS" (which are only trained for 4 days) that the systems were down and the professionals made copies of all my info and said they would csll later that after noon and my6 money would be on my card. No call so i called over and over and kept getting routed to a call center that was very rude and unprofessional! No one had answers!! Finally I had to go to the office and filed my actual taxes with the PROMISE THAT MY 2nd MONEY NOW LOAN WOULD BE ON MY CARD THAT AFTERNOON...needless to say, it did not happen..i had to return to the office along with a room full of people with the same problem. Me and the manager got into an argument because i was upset and wanted answers! I requested to terminate my tax and loan application with them and they told me that it was too late!! THIS IS THE LAST YEAR I WILL DO MY TAX WITH JACKSON HEWITT!! Very unprofessional and full of ***---if the systems were down at the bank and then the IRS then how did other tax PROFESSIONALS offer the same exact service and had no problems! NEVER AGAIN
1 comment
Jon Ack
Tampa, Florida
Jackson Hewitt Ripoff
I am suprised after reading here that Jackson Hewitt is able to stay in business. My own experience with them was horrible as well. Several years ago, in an attempt to receive my refund right away, I went to a Jackson Hewitt in LaPorte, IN (I now live in FL). They did my taxes incorrectly. I asked them to redo them. They were incorrect again. I asked them to redo them. They were incorrect again. For the third time I asked them to redo them, again they were incorrect. I did them myself, gave them to the office along with my complaint to the manager that they were incorrect 3 times and I eneded up doing them myself and then just letting the rep enter the info into the computer. I was still charged the Jackson Hewitt fee. There was no apology or anything. What a ripoff. I spent about 6 hours there and ended up doing the work myself anyway but still had to pay them. Now I just do them online- easy, simple and you still get to file electronic.
Loss:
$200
4 comments
srozell r
Oklahoma City, Oklahoma
Lousy liers
Like the rest of you i also went to jackson hewitt, i was told they are still doing the rapid loan so i went ahead and done my taxes there it took me almost three hours because the lady had to call someone else every five seconds to see if she was doing it right after all said and done she said i was approved for the loan and to check my card around 9 am the next morning. i did this at ten my money was still not there i went to the office and they then told me i was denied the loan, but i still have to pay all the fees!!!!! the day befor they told me it was only $345.00 and i start looking at my paper work and they are charging me $490.00 so every word they said to me was a lie. i will not be going there next year and i will tell all my friends, family also make fliers about how they rip people off and post them every where.....
Loss:
$5000
Brian B Ejy
Lake Havasu City, Arizona
Jackson Hewitt Stole $300 for nothing!
I am afraid Jackson Hewitt has succumbed to the baser natures. They are charging $250 to type my tax information from my W-2 into a standard tax program (that you can get for free), then $41 to "loan" you your refund,which you only RECEIVE after your taxes have been processed and AFTER the IRS pays the taxes to their bank...how exactly is that a loan? If anyone reads this, go to IRS.gov and get this done for free! This is absolutely taking advantage of unsuspecting consumers and stealing the hard earned cash of Americans! WHAT A RIPOFF!
2 comments
amcathome C
Philadelphia, Pennsylvania
No Fast Refund from Jackson Hewitt
Went to Jackson Hewitt for a fast refund. They prepared my tax return and I asked for the rapid refund (same day). Low and behold, I was advised that they no longer offered this, contrary to the advertisement on the desk I was sitting at. They told me that I could most likely have my refund the next day and having done this for twenty years (rapid refund, either same day or next day, I did not anticipate any problems. They did mention that in some cases, rapid refunds are not being approved by the bank (Republic). I did not worry, since in December, I had applied thru Jackson Hewitt for a refund anticipation loan and was approved and had my funds the same day. The day after my taxes were filed, I received a call from Jackson Hewitt to advise that I did not qualify for the rapid refund. I found this extremely unusual since I had qualified the previous month. The agent at Jackson Hewitt could not give any information why I was turned down and could not withdrawl my filing, trapping me into paying way too much for my tax refund. I could have filed myself with the IRS and requested direct deposit and got my funds faster than Jackson Hewitt is doing for over $300. I feel like Jackson Hewitt was aware this would happen. I definitely got scammed by Jackson Hewitt as I could have filed my self and got my refund faster. They told me it will take at least two weeks and I will have to go back into their office to pick up the refund check. This is not what I agreed to, or signed for, but since the information was already filed, nothing can be done. I totally anticipate that now I probably won't see my refund when they promised. I am a single mom and really needed those funds.
Loss:
$300
2 comments
latachey
Danville, Illinois
Jackson hewitt screwed my taxes
HI-I wirked for j.Hewitt a couple of years ago in processing . I will never work for them again!!!!!!!!!! Especially since I realized years later they did something wrong on my taxes and I ended upoweing 10,000-- They have taken my taxes every year since!!!!!!I didn't even get 10,000 back & everytime I call to get help they claim they will help & never do!!!!!!!If a consumer suit is filed please include me & keep me posted!!!! I am a single mother slash student & I work hard all year just to freely give my money back cause of some one else's mistakes!!!!--mz_latachey_4_u@***.com!!!!!
Loss:
$10000
2 comments
- Prev
- 1
- ...
- 63
- 64
- 65
- 66
- 67
- ...
- 68
- Next
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
That preparer must be psychic to be able to read your mind and get all of your sons personal information. Wow!!!
How could she have put a dependent on your return without your knowledge? There is a whole lot of information required to claim a dependent that only you would know. For instance, she would not know the child's name, social security number, or date of birth without someone telling her.
Contact JH corporate office they should be able to refund your prep fees. If it was a mistake jackson hewitt made then they are responsible for correcting it and also for any penalties and interest that you owe the irs. Please call the corporate office and report this matter.