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We had a $20 coupon for JH, so we went to them to have our taxes done. BIG MISTAKE. Their fee is over $300, and when we went back to cancel the next day, they filed them online anyway with numerous errors! When I complained to the owner in Missoula, MT, he accused...
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5 comments
Anonymous
#88843

I wanted to sign up for the $600 line of credit Jackson Hewitt was offering, however they never said it was only 4days, when I went on the 5th day they apologized and stated that they were not aware of the deadline. I feel that they provided false advertisement, when sending out offers the information should be correct in it's entirety. :sigh :upset

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#142007 Review #142007 is a subjective opinion of poster.
This complaint against Jackson Hewitt Tax Service is not new, but ongoing ever since our 2005 and 2006 Federal and State Income Tax was wrongfully prepared. For 2005 I had to pay $1,273.51 for overpayment of Federal Income Tax. For 2006 I had to pay $1,609.60 for...
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2 comments
Anonymous
#53758

you can go to hr block and have a second look done on 2005, 2006, and 2007 returns. The second look is $29.00.

Even if they don't find anything wrong with your return they will give it there standard guarantee, so that if there are any errors that cause penalties or interest, hr block will pay them. If it has to amended they will credit 29.00 towards your amended return and also guarantee it. I always get the Peace of Mind.

It is 30.00, but then if I am ever audited it gives them POA so an enrolled agent can handle it all for me, and I don't have to miss any work or take any time off. A second look is always a good idea when dealing with finances.

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#139084 Review #139084 is a subjective opinion of poster.
Jackson Hewitt has employees that change your tax info without your knowledge. In 2006, i called the first Jackson Hewitt in the phonebook to see how busy they were. Once i found out that they had openings i went and had my taxes done.2 years later, i received a letter...
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1 comment
Anonymous
#36242

i filled my taxes with them for over 3 years and they told me my disability was not taxabled not now we owe the irs. i went back to them and they said it was my word against theirs and i never gave it to them thats a lie. we should file a class action law suit

Review
#136332 Review #136332 is a subjective opinion of poster.
Loss
$2001
I have done my tax return through Jackson-Hewett for several years now, and never have I had this happen. I will never do business there again. At first, they couldn't quote me the precise cost of filing - because it wasn't done yet. That is a reasonable...
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1 comment
Anonymous
#19527

It almost sounds like a scam...Did you pay for their service up front?... Rather than getting a lawyer at your own expense, I would suggest you make an appointment with the District Attorney. These people need to be reported to the legal system, DA or FBI...I wouldn't wait any longer, you have been more than patient and the longer you wait the less likely you'll ever see any monetary refund.

Review
#125734 Review #125734 is a subjective opinion of poster.

Jackson Hewitt

I had my taxes filed at Jackson Hewitt this past tax season 2/2/2008. It is now 6/18/2008 and I still have not recieved my return. I did file an injured spouse form, however, the irs notified me in March that my taxes were not prepared correctly, as a matter of fact my taxes weren't even in a processable form until 4/3/2008! They told me that the calculations were all wrong and that I was unable to claim my husbands 2 children. Then I was supposed to recieve my return on 5/30/2008 by direct deposit. The irs told me that the funds were deposited into a bank account, Jackson Hewitt's office said that they were not. Now I am told that I will be recieveing a paper check which is scheduled to be mailed out 6/20/2008! What's next? This company has offered no apologies. Jackson Hewitt is telling me the irs has messed up and the irs said that they have not made any errors! Someone screwed up here and no one is willing to admit to dropping the ball. I will never go back to that company again! This has been the worse expierience of my life. I can not believe that any company can be this dysfunctional.
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1 comment
Anonymous
#137695

I have been on the phone tring to get Jackson Hewitt to correct a problem that they made on our 2008 taxes. We had fifteen thousand dollars worth of points that could have been deducted and we were told by the person processing them that they could not so we spent additional $138 this year to file a ammendment..I had their almighy gold insurance which we at no time asked for and have let them know that I am not happy with ther service and that I think I should get back at least half of what I paid them in fees..

Why should I have to pay for a insurance to have my taxes filed correctly and then a insurance.

that wont correct their mistakes. These taxes were done in Mustang Oklahoma

Review
#123755 Review #123755 is a subjective opinion of poster.

Jackson Hewitt in Columbia, South Carolina - Never recevied my state tax

i had jackson hewitt prepare my taxes on feb 04,2008 it has been 3 months and i can not seem to speak to anyone on the phone to find out where it is. where is my state tax? i paid in cash 245.00 and i feel jackson hewitt should contact the state and find out what the *** is wrong. i will never go back to hewitt again. i was ripped off! twice!!!!! my agent was carolyn johnson in west columbia,sc on sunset blvd. i would like to have her find my refund. i have never had to wait this long for a small amount. i worked in sc and she filed nj state tax i do not understand.
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#120209 Review #120209 is a subjective opinion of poster.

Jackson Hewitt in Washington, District Of Columbia - Charged me for services never provided

Had to explain to preparer alimony deduction. I was charged for a previous years tax preparation which was NOT provided by Jackson Hewitt and overcharged this year, was to be $59.00 for state and $59.00 for Federal. Charges were all total $233.00 and that was with a coupon which they did not credit me for. They are the people which mailed the coupon to me. Attempted to obtain information by phone, on-line and in person. Personnel either did not know or did not respond at all. Best course of action seems to be outside Jackson-Hewitt for resolution.
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2 comments
Anonymous
#53675

Just don't go to liberty tax in Richmond IN! I was at the local HR Block office next to Liberty waiting to get my own taxes done when this guy dressed as statue of liberty ran in the waiting room wreaking of the smell of pot throwing cards at us saying we could come to Liberty and not have to wait! I don't think I want my taxes done by a man who is stoned in a costume?

Anonymous
#10467

JH was rude, the return was inaccurate and they charged me $337 I got a letter from the IRS about the return, of course JH was closed as it was after April 15...I went to Liberty TAx Service as they were open and The lady there helped me talk to the IRS and fax the correct information......All with a great personality I Will ALWAYS GO TO LIBERTY TAX FROM NOW ON

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Review
#119451 Review #119451 is a subjective opinion of poster.
Loss
$233
Jackson Hewitt filed my state and federal taxes and I was not there. My husband went to them to prepare our taxes, only prepare them, while I was at work. They prepared the taxes and then took it upon themselves to file them without my signature or authorization. I...
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3 comments
Anonymous
#171545

The same thing happened to me...only worse!I was separated from my wife who abandoned me after a stroke. She went in and e-filed a joint return without my knowledge, FORGED my name and had the refund, including my stimulus check, put into an account that I did not have access to!!!

The person at the Hampstead, Md. office allowed her to do this.I called a different office to find out their policy and found out that this guy violated their own rules! When i called the preparer he told me that he spoke to me and I gave my permission (still a violation) and that he did me a FAVOR!!! I never spoke to the guy and have phone records to prove it.

My wife was prosecuted for fraud and identity theft, but we have not found a lawyer with the GUTS to go after Jackson Hewitt.

Rest assured, I will keep trying until I find one. (Time for a class action suit?)

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#116960 Review #116960 is a subjective opinion of poster.
Loss
$500

Jackson Hewitt in Washington, District Of Columbia - Jakson hewitt, vermillion st. Danville, Il.

jackson hewwitt on vermillion st in danville il is doing fraud returns and getting by with it.the general manager is letting it happen and does nothing to take care of the problem. i have tryed to contact the irs and all i can do is file a written complaint.i have tryed to contact the owner of this franchise and no reply. all the returns done at this store needs to be looked at....it is stores like this that make all of us pay............it has happened all year..i worked for them at an other store and refused to do a fraud tax return and i got called on it..eventually i got fired cause i wouldnt do fraud returns...........thank you.......
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#114364 Review #114364 is a subjective opinion of poster.