Heather P Gxy

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Verified Reviewer
| map-marker Glen Burnie, Maryland

Lost taxed

I have been going to Jackson Hewitt for the last 3 years and never had a problem until I went to Jackson Hewitt this year and Baltimore Maryland and still never received my taxes call the IRS IRS and my taxes were sent out to the bank account that's on file and it's not even the bank account that they had for me on file so they stole my taxes will never go back to them again
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Loss:
$3554
Pros:
  • Idk

Preferred solution: Full refund

Kirk J Hfb

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Verified Reviewer
| map-marker Overland Park, Kansas

Highly unsatisfied customer

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Good morning, I have my taxes prepared by Jackson Hewitt in Overland Park, Kansas at a Walmart store on 119th and Nall. When I was told that my taxes were done, I originally went back to sign them and approve them, and it took roughly an hour, and we were not able to complete that.

I took off work again a couple days later for the same process And the person providing service was not ready to be left alone in that position so we had to call for extra support which also took roughly 45 minutes to an hour. I was told that I was getting back $314 from the state of Kansas I just received my Kansas refund and it was $97 . It cost me $120 for my taxes to be repaired and to receive $97.

After being told I was getting 314 is unsatisfactory. I dont know if theres anything you can or will do about this but I just want you to know that I am greatly dissatisfied with the service and I dont think I will be using Jackson Hewitt ever again.

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Eric M Lbo

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Verified Reviewer

POOR BUSINESS PRACTICES

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I gave JH 3 chances to make up for some of their highly questionable practices and they failed me each time so that's it for them and I don't expect much better anywhere else we go!
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Preferred solution: I was already scammed into believing we'd get a 50% discount for being treated like garbage from one of your employees so you guys have already fooled us 3 times so shame on us!

Jessielynn M

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Verified Reviewer
| map-marker Chalmette, Louisiana

Scoundoulous

Jackson Hewitt - Scoundoulous
Jackson Hewitt - Scoundoulous - Image 2
Jackson Hewitt - Scoundoulous - Image 3
Lies ' fraudulently filed my taxes' liars' disgusting ' filing complaint with irs' have proof of conversations where they purposely filed without consent run
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Loss:
$520
Cons:
  • Liars cheaters
  • Fraudulently filed
  • Con artist

Preferred solution: Full refund

3 comments
Guest

Bet you know who killed JFK, too.

Guest
reply icon Replying to comment of Guest-2302081

Everyone knows who killed JFK. Geez....

Guest

Conversations vanish like a puff of steam in the wind. Where is your proof ?

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Teresa S Hce

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Verified Reviewer
| map-marker Barberton, Ohio

UPSET CUSTOMER

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My first time ever at Jackson Hewitt AND MY LAST!

I went to the Barberton Ohio location, Dorothy Bowen did my taxes, she charged me 759.00 to do them, she said Federal 3981.00 refund - 759.00 = 3222.00. And my state was separate.

Truth is the 3981.00 is the combined total of Federal and State. She kept my state refund!!!

I called the office in Barberton, left her a voice mail and never received a call back. Very unprofessional, and what a rip off.

Had she told me the true amounts I would have declined to have her do them and she knew this! i will take this to social media and hopefully prevent someone else from being scammed form this company.

Teresa Seymour

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Loss:
$531

Preferred solution: Price reduction

Michael M Mwa

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Verified Reviewer
| map-marker New York, New York

Not happy with the service

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They seemed to be very helpful and did get me a big return. But at the end I went into shock when they said ok that will be $650.00. I was caught off guard what? $650.00 I told them I never paid more than $100 to have my taxes prepared. Well, I paid $650 and got my return but I will never go there again.
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Anonymous
map-marker West Sacramento, California

Being told I didn't get the second advance but yet they charged me as I did

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They gave me a 1000 earlier advancement then when I got me taxes the keep all but 1400 as if I had received a higher advance don't do it go to another place.
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Joanne M Qjg
map-marker Crystal Lake, Illinois

Terrible service and price! BEWARE!

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Updated by user Feb 22, 2023

His name was Jim Hill

Original review Feb 22, 2023
I had My 2022 taxes done professionally because I didnt know what to do with the 1090 I think it is. Anyway, I had to wait about 30 min cause someone else was with the tax guy (there was only one guy in a make-shift temporary office). When I sat down and gave him all my papers, he asked a few questions and I asked how much it was. He ignored me and smiled. I asked again after he told me of the refund and it was like $400! I shouldve stopped him earlier when I was told to wait, but I wasnt thinking. Jackson Hewitt charges wayyyyy too much and does the pop-up offices. Ill never go there again!
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Loss:
$283
Cons:
  • Messy office double booking not forward with pricing

Preferred solution: Price reduction

User's recommendation: Beware..

Anonymous
map-marker Fort Lauderdale, Florida

Tax return

I never got my state tax return. And I been calling everyone and nobody has helped me.i got my taxes done at the Walmart 0n 44th Lakeside
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Chris M Tyr
map-marker Gresham, Oregon

This place is crazy

I got charged over 700 dollars for an hour with the tax guy . I had one social one dependent and a tax credit !!! This is rediculous..and I wasnt told how much till It was finished and uploaded then they couldnt get me an advance on an almost $6000 return and Im just pissed I could have turbotaxed got better results faster and the same return amount PLUS 700 dollars ! Since when is a strip mall accountant 700 ?!? I mean really ? Thats should be stated up front why cause I have more coming back they charge me more thats *** .. Id like my money back and Ill refill myself
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Loss:
$1200
Cons:
  • Got done wrong

Preferred solution: Price reduction

User's recommendation: *** on them

Maia Mxq
map-marker Leander, Texas

Vulgar commercial.

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Vulgar and suggestive television advertising, specifically "what the buck". This is inappropriate no matter what the viewers age.
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User's recommendation: Look elsewhere for reliable and decent tax services.

Frank V Qqx
map-marker Rancho Cucamonga, California

Commercial

Your commercial with the use of what the buck is beneath your company. The play on words is disgusting and a complete lack of professionalism. So you do taxes the same way?!
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User's recommendation: Don’t use rjem

2 comments
Guest

If I used Jackson Hewitt, I would certainly quit! Any reputable company would have better sense!

Guest

Right ! That is one pathetic ad campaign.

Just for that, I promise I will never use them except as an object of derision. I may even roll down my car window and yell "Buck you !" next time I drive past....

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Eletha Fak

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Verified Reviewer
| map-marker Minneapolis, Minnesota

TV Add

Your TV adds are disgusting. Why insinuate someone is using the F bomb? Why? isn't this world vile enough? Your selling to people for tax preparation!!! It's immature, and not necessary. You should be better than that! I wouldn't use your services simply because of this.
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1 comment
Guest

Seems the world is never vile enough for some people. Shame on a tax return preparer for being obnoxious.

They want you to recognize their name ; we've done it, but only in a manner which will negatively impact their business. Some folks seem to think that negative attention is better than nothing, but it is not.

Adaly Rcl

What the Buck Commercial

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I would never do business with your company because of this tasteless and raunchy commercial. I can't believe any advertising company would produce this either. Both companies must be run by children.
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User's recommendation: Go elsewhere

Anonymous
map-marker Sherman, Texas

The nasty "what the BUCK" tv commercials.

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So tired of your dirty television campaign. It is loud and sounds just like what you intended it to. No business from me.
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User's recommendation: Let them know

1 comment
Guest

I haven't seen it but I'll take your word for it since I really hate smutty TV campaigns and shows. They will get nothing from me. Just the part you mentioned is nasty enough.