taxes tax money refund return card service irs people office

Need to talk to someine | Jackson Hewitt review from Belleville, Illinois

The jackson hewitt website is down and i need my early acess 400 now im stuck out of town
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Review
#1696990 Review #1696990 is a subjective opinion of poster.
Product
Jackson Hewitt Website
Reason of review
Damaged or defective

No service! | Jackson Hewitt review from Denver, Colorado

1.0
Details
Over charged from what was quoted, never receved state income tax of $600. When ask for asstance thay said your on your own call the state. Thay gave NO help!!
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Review
#1678694 Review #1678694 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Preparation
Reason of review
Problems with payment

Customer Service | Jackson Hewitt review

1.0
Details
Hi, I called customer service asking assistances getting a copy of my tax returns. We just move to Guam and all our paper is still storage no way of getting them. We are process and buying home and they need copies. I have gone to your website as I was told. I was not to get them stating no file. I called again to your customer service line. Again no help and customer rep was rude and was not helpful at all. I will never file my taxes with Jackson Hewitt and I will make sure to pass that to my friends and family
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Review
#1677824 Review #1677824 is a subjective opinion of poster.
Product
Jackson Hewitt Website
Reason of review
Poor customer service

NOBODY HOME | Jackson Hewitt review from San Diego, California

1.0
Details
John Baker THESE PEOPLE DO NOT HAVE EMAIL ADDRESSES - THE OFFICES ARE CLOSED - I CANNOT REACH ANYONE USING EMAIL. I STRONGLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS FIRM UNTIL YOU HAVE AN EMAIL ADDRESS
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Review
#1663636 Review #1663636 is a subjective opinion of poster.
Service
Jackson Hewitt Customer Care
Reason of review
Poor customer service
Loss
$7
Preferred solution
PROVIDE EMAIL ADDRESSES
I am extremely upset. I filed my taxes in February. Now, the problem is that my husband has child support, which is taken up by our bankruptcy. My husband even told Jeni Lawson, who was the tax preparer told her to leave his Social security number out of my taxes. I...
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Review
#1659710 Review #1659710 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Cons
  • I have not seen my tax refund
  • Because she could get us more money
  • Jenilawson insisted that we should file married filing joint
Reason of review
Poor customer service
Loss
$312
Preferred solution
Full refund
2.3
Details
In June of 2019 IRS audit and found out Jackson Hewitt is hard to get someone to call you back and no e-mail to reach representative ! After we found out was error on their part , we paid what we owed . In September we get another IRS letter stating we still owe money...
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1 comment
Machele
#1748658

The problem with the chain tax prep services is actually contacting someone after tax season in addition to not knowing how accurately they prepare your taxes. Bottom line, tho is that YOU are responsible for the accuracy and payment of the taxes, not them.

There are many local tax preparers in most communities who have been around for many years and may be better in getting ahold of and/or accurate. Ask around with friends, etc.

to see who they use. In your case, just pay what IRS says you owe and get on with life.

Review
#1655585 Review #1655585 is a subjective opinion of poster.
Cons
  • Small ofices closed
Reason of review
Problems with payment
Loss
$181
5.0
Details

Update by user Sep 01, 2019

Refer a friend was not received,I'd like to receive it if possible Thank you. I referred this friend in March which Jackson Hewitt advertised $50 for refer a friend that month.

Original review posted by user Sep 01, 2019

I referred a friend in March 2019 and it was suppose to be $50 that month. I never received...
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Review
#1641659 Review #1641659 is a subjective opinion of poster.
Pros
  • I have been using it for years
  • Refund advance
  • Convenient location
Cons
  • Charges
Reason of review
Refer a friend money was not sent to me
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • Jackson Hewitt Management

Not happy at the moment | Jackson Hewitt review

2.1
Details
I have been Trying to access their MJH account page for three days now and it keeps saying that they are working on it I have not been able to access my account which means I can’t access my early access funds disappointed
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Review
#1602908 Review #1602908 is a subjective opinion of poster.
Product
Jackson Hewitt Website
Pros
  • Refund advance
Reason of review
Access/ activation issues
Preferred solution
Fix the mjh webpage

Refer a Friend Fraud | Jackson Hewitt review from Big Rock, Arkansas

2.0
Details
I referred a friend to Jackson Hewitt in March. The friend and I were told that I would receive $50 for the referral. It is now July and still no money. I have gone to JH three times in person, and called 3 times. Each time I get, “Give it another week or so. Things have been running slow lately.” Taking my business elsewhere next year.
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Review
#1584219 Review #1584219 is a subjective opinion of poster.
Pros
  • Some friendly staff
Cons
  • Lack of integrity
Reason of review
Problems with payment
Loss
$50
Preferred solution
Deliver product or service ordered
1.0
Details
1st time filing with Jackson Hewitt March of 2019.There fees are Outrageous but I thought being a bigger name they ought to be a good company.So being a single mom tight with money I still spent the $400 when I could've done it myself for FREE and man was that a...
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Review
#1560119 Review #1560119 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Preparation