Contact Jackson Hewitt Customer Service
Jackson Hewitt Phone Numbers and Emails
Toll-Free Number:
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(800) 234-1040
Customer Service:
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(781) 519-6391Abington, MA
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(469) 346-3269Addison, TX
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(205) 419-0034Alabaster, AL
Jackson Hewitt Emails:
How to Contact Jackson Hewitt?
Most Popular Number:
| Total calls: 828 | Issues resolved: 10 | Last call: Mar 12, 2025 |
Jackson Hewitt Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Jackson Hewitt Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Jackson Hewitt is 8002341040. 83% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Jackson Hewitt may ask you for the following information to identify you as a customer: first and last name, social security number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Jackson Hewitt Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Jackson Hewitt is 8002341040. 83% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Jackson Hewitt may ask you for the following information to identify you as a customer: first and last name, social security number or email.
People call Jackson Hewitt mainly because of request for information, cards and refund.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Jackson Hewitt is jtax-accessibilityrequests@jtax.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Jackson Hewitt Website:
Jackson Hewitt Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Alabaster, Alabama 35007
3101 A Street
Anchorage, Alaska 99503
4435 West Anthem Way
Anthem, Arizona 85086
Hours:
Monday - Friday: 10:00am – 8:00pm EST
Saturday – Sunday: Closed
Fax:
How Good is Jackson Hewitt's Customer Service?
Summary of Jackson Hewitt Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Jackson Hewitt?
Request for Information Question:
- “Question about preparation fee”
- “Confirm appointment”
- “Have not receive federal tax money. I did my taxes in January. Should've been receive my federal tax money”
Cards Question:
- “My card is locked”
- “Lost card”
- “I need the number for the the card that Jackson Hewitt card that you give your customers and use a customer service phone number”
Refund Question:
- “Refund amount”
- “I think someone stole my refund”
- “Tax refund missing”
Product/ Service Question:
- “Because failed to add my earned income credit and don't lie to me about it was added if it was I would have had over a thousand back”
- “I need a letter of separation,stating that I am no longer working for jackson Hewitt in natchitoches. I have be trying to contact Mrs Sherrie or Mrs Darla in the Alexandria and I haven't gotten any response. I have been trying for two weeks now. Than”
- “Complaint”
Payments and Charges Question:
- “I had my taxes prepared and was charged almost $400 and I still not received my refund, I want my service fee returned”
- “Direct deposit”
- “Not been paid”
Return/ Replace Question:
- “They won't send a copy of a past tax return”
- “I need a copy of my 2018 tax return to upload on the Jackson Hewitt website account, I need a copy of my 2023 as well”
- “Change of email.”
Account Question:
- “Verify emplyment”
- “Profiler”
- “Can not see anything on my online account”
Shipping and Delivery Question:
- “Have not recieved my card with my name”
- “On Feb 25,2025, at 2;00 pm at your Sunbury, PA. location , I thought I wrote down his name,but I cannot find it , he could not finish are yaxes and said he would call friday to set up another appointment ,but if he did he did not leave a message”
- “Didn't get my taxes”
Staff Question:
- “No one is responding to my many. Calls Bad Service!!!”
- “Customer service Complaint”
- “One of your employees called me names and was very rude on the phone because I asked too many questions”
Employment Question:
- “W2 not received”
- “When the lady filed my taxes she did not put my unemployment in and she said that they don't claim they don't claim unemployment on taxes but it got my taxes need to be a men's to put the unemployment party in”
- “My W2 are not filed yet and the place that I file my taxes in Geneva New York it's close”
Website/ Application Question:
- “For tax information and difficulty with website”
- “Cannot refer any emails on the website for referrals”
Activation/ Cancellation Question:
- “Cancel my tax becasue lay me”
Other Question:
- “Last year tax issues”
- “Excessive cost”
- “Taxes”
Compare Jackson Hewitt Customer Service To
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