Jackson Hewitt Phone Numbers and Emails

Toll-Free Number:

  • (800) 234-1040
    Main

Customer Service:

  • (855) 955-6468
    Audit Security Guarantee
  • (800) 234-1040
    Main
  • (866) 718-5389
    Worry-free Guarantee package
  • (877) 476-3353

Emergency/ Hotline:

  • (855) 718-4689

Jackson Hewitt Emails:

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Legal
Privacy Inquiries
Media
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Jackson Hewitt Contact Information

Jackson Hewitt Website:

Jackson Hewitt Online Chat:

Corporate Office Address:

Jackson Hewitt Inc.
501 N. Cattlemen Road, Suite 300
Sarasota, Florida 34232
United States
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Jackson Hewitt Rating Based on 381 Reviews

Rating details

1.4
more details
Customer service
Price Affordability
Diversity of Products or Services
Website

Rating stats

Rating trend

Summary of Jackson Hewitt Customer Service Calls

942 TOTAL
CALLS
03:01 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jackson Hewitt Customer Service?

Request for Information Question:

  • “Checking on my tax refund”
  • “I have some questions”
  • “Question on card”

Cards Question:

  • “Can't get my Money from my card”
  • “Cant use my card at the atm”
  • “Lost card”

Refund Question:

  • “Federal refund”
  • “When im getting my refund”
  • “Copy of my 2020 tax refund”

Shipping and Delivery Question:

  • “Have not recieved my tax return i filed”
  • “I payed 100 dollers for my stimulus and i have not got not one of them this was in february can you help”
  • “I have not received my taxes Irs told me to cont!ct yall”

Account Question:

  • “Unable login”
  • “Changed bank account”
  • “Check balance of serve card”

Return/ Replace Question:

  • “I need a replacement card”
  • “Amended return”
  • “Replacement card”

Payments and Charges Question:

  • “Charges for filing my taxes”
  • “Wasn't notified of any upfront fees regarding the release of my transaction for my stimulus package when I requested the help of Jackson Hewitt after my surgeries in March of 2021 until June 10th.”
  • “Serve payment”

Product/ Service Question:

  • “Tax advance loan”
  • “I lost my paperwork”
  • “Holiday loan denial”

Staff Question:

  • “Dissatisfied with the services that I received”
  • “Customer service Complaint”
  • “Bad bad service”

Employment Question:

  • “Tried to get my W2 from 2019”
  • “Local office has my w-2 for 2018 i need it to get my stimulus check”
  • “I haven't received my W2 from Jackson Hewitt.”

Website/ Application Question:

  • “For tax information and difficulty with website”
  • “Cannot refer any emails on the website for referrals”

Activation/ Cancellation Question:

  • “Cancel my tax becasue lay me”

Other Question:

  • “Need copy of taxes”
  • “I was trying to apply for a class. The web keeps telling me my email address is incorrect.”
  • “Need a form”

About

Top Jackson Hewitt Services

Tax Preparation, Tax Refund, Tax Return

Top Jackson Hewitt Products

Serve Prepaid Card, Website, Prepaid Card

Jackson Hewitt Pros and Cons

Pros: I have been using it for years, Refund advance, Person who did my taxes was good, Convenient location, Tax service representatives were very nice

Cons: Horrible customer service, Lack of communication, Impossible to contact anybody, False advertisement, Extremely slow service

Summary

Jackson Hewitt Tax Service, Inc. is a company that deals with tax refunds for customers. The company was established in 1960 and it is headquartered in Parsippany, New Jersey. Since 1986 Jackson Hewitt has been selling franchises. The company is one of the leading tax preparers in the United States, namely the second large. Jackson Hewitt Company provides a variety of financial products, among them refund anticipation loan, accelerated check refund, assisted direct deposit, Jackson Hewitt cash card and many other services. In 2007 a class action lawsuit was filed against the company's fraudulent activities such as filing false returns and claiming fake fuel tax credits.

Jackson Hewitt reviews and complaints

Jackson Hewitt is ranked 38 out of 201 in Taxes category

Area Served

USA, Canada

Payment Methods

MasterCardVISA

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