Contact Information

Jackson Hewitt Phone Numbers

Toll-Free Number:

  • (800) 234-1040
  • (800) 234-1040
  • (855) 955-6468
  • (877) 476-3353
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Corporate Office Address:

Jackson Hewitt
3 Sylvan WaySuite 301
Parsippany, NJ 7054

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Summary of Jackson Hewitt Customer Service Calls

03:28 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Jackson Hewitt to Ask about:

Request for Information Question:

  • “Ask questions”
  • “Need to talk to someine”
  • “Ask a question”

Cards Question:

  • “Cant use my card at the atm”
  • “Can’t use my cardp”
  • “Can’t use my card”

Product/ Service Question:

  • “Tax advance loan”
  • “Holiday loan denial”
  • “Tax preparer did my paperwork wrong”

Return/ Replace Question:

  • “Need tax return file for identity verification”
  • “Replacement card”
  • “My taxes has been returned”

Shipping and Delivery Question:

  • “I didn't get to choose the amount of my advance”
  • “Did not receive my partial balance was told I would receive part of it on January 2nd”

Refund Question:

  • “You guys screwed up my Amendment instead of a refund I got $1,000 bill”
  • “Rrefunds”

Payments and Charges Question:

  • “Charges for filing my taxes”

Website/ Application Question:

  • “Cannot refer any emails on the website for referrals”

Staff Question:

  • “Bad bad service”

Account Question:

  • “Locked out my account”

Other Question:

  • “Outrageous fees”
  • “They say I owe you guys”
  • “Last year agi”

Jackson Hewitt Rating Stats

1.5 out of 5 stars
based on 286 reviews
See all 751 reviews

Rating trend


Top Jackson Hewitt Services

Tax Preparation, Tax Refund, Tax Return

Top Jackson Hewitt Products

Serve Prepaid Card, Website, Atm Machine

Jackson Hewitt Pros and Cons

Pros: I have been using for years, Person who did my taxes was good, Refund advance, That there was an exit door, Preparer

Cons: Customer service, False advertisement, Disorganized, Credibility, Being lied to all the way through the process


Jackson Hewitt Tax Service, Inc. is a company that deals with tax refunds for customers. The company was established in 1960 and it is headquartered in Parsippany, New Jersey. Since 1986 Jackson Hewitt has been selling franchises. The company is one of the leading tax preparers in the United States, namely the second large. Jackson Hewitt Company provides a variety of financial products, among them refund anticipation loan, accelerated check refund, assisted direct deposit, Jackson Hewitt cash card and many other services. In 2007 a class action lawsuit was filed against the company's fraudulent activities such as filing false returns and claiming fake fuel tax credits.

Jackson Hewitt is ranked 28 out of 261 in Taxes category

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