Contact Jackson Hewitt Customer Service
Jackson Hewitt Phone Numbers and Emails
Toll-Free Number:
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(800) 234-1040
Customer Service:
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(781) 519-6391Abington, MA
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(469) 346-3269Addison, TX
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(205) 419-0034Alabaster, AL
Jackson Hewitt Emails:
Jackson Hewitt Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Jackson Hewitt Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Jackson Hewitt is (800) 234-1040. 84% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Jackson Hewitt may ask you for the following information to identify you as a customer: first and last name, social security number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Jackson Hewitt Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Jackson Hewitt is (800) 234-1040. 84% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Jackson Hewitt may ask you for the following information to identify you as a customer: first and last name, social security number or email.
People call Jackson Hewitt mainly because of request for information, cards and refund.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Jackson Hewitt is jtax-accessibilityrequests@jtax.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Jackson Hewitt?
Most Popular Number:
| Total calls: 882 | Issues resolved: 10 | Last call: Feb 15, 2026 |
Contact Information
Jackson Hewitt Website:
Jackson Hewitt Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Alabaster, Alabama 35007
3101 A Street
Anchorage, Alaska 99503
4435 West Anthem Way
Anthem, Arizona 85086
Hours:
Monday - Friday: 10:00am – 8:00pm EST
Saturday – Sunday: Closed
Fax:
Jackson Hewitt Customer Service Reviews
unresolved manager has not reached out to me to resolve issue very poor management skills and customer service on his part
How Good is Jackson Hewitt's Customer Service?
Summary of Jackson Hewitt Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Jackson Hewitt?
Request for Information Question:
- “Question regarding filling charges.”
- “Checking on pricing for tax forms I paid for.”
- “Check on my tax return records”
Cards Question:
- “My card is locked”
- “Lost card”
- “I need the number for the the card that Jackson Hewitt card that you give your customers and use a customer service phone number”
Refund Question:
- “Denied early refund”
- “My tax refund”
- “Issues with refund”
Product/ Service Question:
- “Complaint”
- “File a tax preparation complaint”
- “A Problem With Tax Preparation.”
Return/ Replace Question:
- “Copy of 2022 tax return for court”
- “Need a replacement card”
- “Need 2021 tax return ur prepared them and filed them but then u lost them i didnt get my refund”
Payments and Charges Question:
- “Ocala Walmart clerk for Jackson Hewitt charged and it was taken out of my taxes I need to speak to someone like now”
- “I had my taxes prepared and was charged almost $400 and I still not received my refund, I want my service fee returned”
- “Direct deposit”
Account Question:
- “Balance”
- “User name and password reset”
- “Verify emplyment”
Shipping and Delivery Question:
- “Didn't receive my referral bonus”
- “Where is my return”
- “Have not recieved my card with my name”
Staff Question:
- “Very poor service”
- “No one is responding to my many. Calls Bad Service!!!”
- “Customer service Complaint”
Employment Question:
- “I received letter indicating identity theft and W2 with bogus lien number”
- “W2 not received”
- “When the lady filed my taxes she did not put my unemployment in and she said that they don't claim they don't claim unemployment on taxes but it got my taxes need to be a men's to put the unemployment party in”
Activation/ Cancellation Question:
- “Cancel service”
- “Cancel my tax becasue lay me”
Website/ Application Question:
- “For tax information and difficulty with website”
- “Cannot refer any emails on the website for referrals”
Other Question:
- “See if open because of snow”
- “Never got my money”
- “Need a copy of 2023 taxes e-mailed to me”
Compare Jackson Hewitt Customer Service To
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