I was an employee for this company. I took all three required courses.
I was hired as an office manager from the beginning, was NOT paid for management wages, which was only .25 cents more than regular preparer wages. I was also told that I would be paid more on my next check...which did NOT happen. I was also charged for uniform shirts that I never received, I did get that money back, only after I quit. While still working there I asked for that money back, and did not receive it until I quit and said I was going to the labor board.
I was not paid correctly, my check was missing a total of 22 hours, I did not receive that for another week. Some employees did not receive their paychecks until the following pay day which is bi-weekly. I also never received my over-time pay, which was used as regular pay. This company is notorious for the employees not being paid on time, or sometimes not at all, some even have been payed with checks that bounced.
The customer complaints are unreal. Last years bank they were using refused to do business with them due to NSF. They were telling customers and employers that the bank was going bankrupt. A customer came in one day and said she called the number on her paperwork, which mistakenly was the bank they claimed went bankrupt!
It was clearly a lie. There are numerous employees working there that do tax fraud...Richard Barnes does know of this activity as it was reported to him, and he did nothing. They all still work there, he just moves them to different stores! The register drawer at this particular store was always open, it was broke, and again Richard Barnes was fully aware of this as I told him myself.
He showed a lack of concern. The store manager Tawnya Comer wanted to write people up for missing money...ranging from amounts of $20 to $5...the drawer was always open???!!! Hello! How do we know she didn't take the money???
This Jackson Hewitt franchise is clearly unorganized, and ran by a family that is dishonest. Also this franchise is giving all JH's a bad reputation, and name. I had many customers come in and complain, and that they would never do their taxes with JH, and would tell all family and friends not to either. We were "supposed" to employee contracts...they would NOT tell us our wages until we got the "contract".
This was in January that we were hired, the contract was written up on January 4,2010. We were to turn them in on or before January 15,2010, or it would be considered not valid. I did not receive the contract until the January 23,2010. I did not sign this contract, as to me it was already null and void since I did not receive I was supposed to.
We did not receive any training. I was put to work on January 4,2010. I had no training at all, and worked for 10 hours with no OT paid out to me still to this date. We are to be paid on Saturdays at 7 p.m.
they claim which is normal business hours...they close at 7, most of them close a few minutes earlier than 7 due to management meetings, so in reality most paychecks do not get handed out until Sundays. The pay checks go to area in which you work, not at the store you work! You can work in Cheraw and live in Hartsville, not get your check because you are working until 7. So clearly the pay day is a farce.
There was too much dishonesty in this company with upper management and owners that I felt it necessary to leave my position.
I also feel it is my duty to future employees and future customers to tell what is going on in this Jackson Hewitt franchise.
Review about: Jackson Hewitt Tax Preparation.