I went in to file my taxes as a first time customer of JH 01/24. I was pre approved for $2500 Refund Advance online before the appointment and also while there sitting at the desk with the tax preparer.
He even said congrats! Cool. However, the fees to file a simple 1040 with EIC and tax credit cost over $600 in fees! My jaw hit the floor!
But begrudgingly, I agreed because I really needed the 2,500 advance. Fast forward to an hour after I finished my filling. I got an email saying I was "approved" for $500 (???) advance and that it was available on the Serve card.. but that DID NOT include a NEW CUSTOMER BONUS that I was also promised I'd get.
The email clearly states the new customer promo is NOT included.
So let me get this straight... As a new customer that was pre approved for 2500, the bank mysteriously reduced that amount by 80%? That would be like getting pre-approved for a 25,000 car loan and then going to the car lot and only getting approved for 5,000. It's literally unheard of!
And new customers apparently don't get the "new customer bonus" that they are promoting. Bait and switch at it's finest!
I would love an explanation from anyone at JH regarding this matter or I will be reaching out to as many media outlets, bloggers, and social media as I can so that I can make sure people know about this false advertising and that they may be throwing $600 in tax prep fees down the drain for no reason. Because after the process is done there is no way to take it back.