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When I entered the store,an employee was talking on her cell phone about being in a rush to pay her boyfriends court fines.when she finished her call,she ushered me to her daughter had knocked my paperwork out of my hand and I apologized for being disorganized.she then said "yall people have to get it together,if you get audited,its on you,not us"...I found it funny as their whole thing is standing by you in the event of an audit.she then got upset because I had no pen on me to write info down,and said "I've told you three times already,blah blah.the store itself was nasty,with small trash in the floor,the whole vibe was unprofessional.i got back 1000less than I did last year,but she never cleared the final amount before filing.i had my return from last year,a great Jackson Hewitt worker had completed,but by the time this girl was done,she was in a hurry to leave,as shed called someone to replace her,so she just rushed through it.i was very disappointed,in her attitude,her professionalism,and the overall amount of my tax return.i was charged almost 900 dollars,for a ten minute half done return.ive used them for four years,but this year will be my last

Product or Service Mentioned: Jackson Hewitt Tax Return.

Reason of review: Poor customer service.

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You appear to have a computer. You can buy the H&R Block tax preparation software in stores or at Amazon and do your return yourself and efile them, etc.

for something around $35. Paying someone else to do what you can do at home far cheaper is just throwing money away.

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