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I have filed with JH for 13 years. Although I admit they are expensive compared to doing it yourself I have never had a bad experience.

I have lived from Ohio to California to North Carolina to Louisiana and have just completed my taxes for 2014. Since I am a regular customer it was not the 500 dollar advance that reeled me in but the familiarity. I was told that if I did not owe the IRS (and I dont) that I qualified for a 500 dollar advance and also was given a 50 dollar gift card "just because". I was excited to here about the loan and asked what made me qualify and she told me if I didnt owe the irs I would get it.

I have horrible credit due to a divorce and other poor choices (not listening to my mommy) and was skeptical in the first place but she reassured me my credit had nothing to do with it. She gave me a gift card and told me that there was already 50 bucks on it and I would get an email or text regarding the 500 loan and to follow the prompts from there and it too would be loaded on the same card. I waited for emails and texts and all I got was confirmation on registering on jh and alert statuses for acknowledgment of my fed and state returns but nothing ever about this loan. I called my location back and they told me it could take an hour or it could take up to 48 hours, I have called back several times to ask about this loan and I get a different answer EVERY TIME.

Something (my gut) tells me I wont get the loan but when I get my tax return back the 500 dollars will have been deducted. After reading all the different challenges this loan has caused I doubt it that if I do get this email or text that I will not follow through. I didnt expect it going in anyway. If you have a successful loan process from Jackson Hewitt for 2014/2015 please share it with us.

Im sure someone would love some reassurance. Pissed in Louisiana!!!!!

Reason of review: Not as described/ advertised.

Location: Lafayette, Louisiana

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Guest

I having promblem with this I was told I was approve and got conformation number nothing what do I need to do

Guest

I had the same experience! i believe its false information they just tell that your approved so they can get your business and money.so disappointed

Guest

My was fine last year. Before i left the parking lot.

Funds were on card. I too am a regular member. No complaints, waiting to see low info this year.

Was the advance that u never received deducted? And my credit is HORRIBLE, but it didnt matter...

Guest

I also did my taxes Jackson Hewitt I was turn down 750 loan they charge me 338 dollar and did 50 dollar gift card. JACKSON HEWITT WORKER IS RUDE TO EVERYONE, SHE EVEN TOLD ME SHE TOLD TODAY SHE WAS RUDE BY ANOTHER CUSTOMER BIG surprise there

Guest

I have always done my taxes with Jackson Hewitt and I also got offered the same loan. I had to go home and sign up online witch I did.

I had to wait about two hours and there the loan was in the account.

I was so happy and Jackson Hewitt has always done what they were supposed to do for me. I will always go to Jackson Hewitt....

Guest
reply icon Replying to comment of Guest-1084465

Hello Seems I'm Having The Same Problem As You did, Do U Have The Number OR Website That I Can Go On To Get My loan? Thanks.

Guest

I had no problems filing, even my 2013 return was correct. The IRS is holding up my 2013 state..my significant other was also pleased ! I hope the same this year...

Guest

no I did not, I got the text message and did it 3 times and each time it did not work, called everytime, 4th day I was told I cant get it cause the 48 hours had passed. It does not work, I could not get any one to help me and fix it, keep passing the blame.

I just tried to a loan Friday November 18th, 2015 got a message that I prequalified guess what could not get that either. I do not own, I have the max taking out every year.

Guest

Jackson Hewitt does not guarantee that you would get the loan. If you do not owe the IRS or have any previous debts, such as: student loans, child support, and etc., you could qualify for the loan.

If you go through the process of the loan and get approved, then when your refund comes in they only deduct the amount "$500.00" of the loan. But if you don't get approved, there shouldn't be any money, except for Jackson Hewitt fees, deducted from your refund.

Guest

No Luck here, we didn't fall for the card and loan thing but we did fall for the lie that the tax fee was 49.00 and we would get a instant 50.00 gift card by email......469.00 in fees later no 50.00 gift card.

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