Jackson Hewitt got me with their early advance marketing scam. They lured me in with an online pre-qualification of $200 when I brought a pay stub and an additional $300 when I brought my W-2.
I was denied the $200 via email when I brought my stub, but the email stated I was APPROVED for $200 when I brought my W-2. The lady at the office explained the fine print on the pre-qualified $200. Pre-qualified does not mean guaranteed, but approved does. I understand that.
And she promised id get at least the $200 I was APPROVED for when I brought my W-2... So despite the fact that their filing fees are much more than I was paying at a competitor previously, I returned because I'm in a very tight spot and the $200 is really needed right now. Well.. you can guess what happened after I brought my W-2.
No $200. I got an email stating I'm not approved for an advance at all. I'm a hard working, low income, blue collar American. I feel like Jackson Hewitt is preying on and taking advantage of people like me.
I feel cheated because I would have never paid Jackson Hewitt's rediculously high fees (double nearby competitors) if it wasn't for this bogus early advance marketing campaign. I hope to see legal action against JH for this.
I will be complaining to the BBB and I will do everything I can to warn others not to be victimized by JH. I did call my preparer and told her what happened and she did not sound surprised, and she said it's the banks decision and she's sorry that happened but theres nothing that can be done.
Product or Service Mentioned: Jackson Hewitt Tax Preparation.
Reason of review: Problems with payment.