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I had my taxes prepared by Jackson-Hewitt and they made an error in reporting my health insurance. I made numerous attempts to contact Rebecca at Des Moines, IA office and didn't even give me the courtesy and professionalism to call me back.

Apparently there was an error in their software. I contacted customer service and all they are is a phone service. They told me it is policy to get a call back within 24 hours. I waited a week and had to call again!

Customers have absolutely NO recourse!

This is not a company who cares about customers.

They take no pride in their work and exhibit zero ethics! Do not use JH!

Reason of review: Poor customer service.

Location: Des Moines, Iowa

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