Product: Jackson Hewitt Tax Refund Clear all filters (83 of 83 reviews match)
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I hate Jackson Hewitt I will never do my taxes there ever again. I found where to do my taxes else where,,,, Jackson Hewitt should have gave me my refund advance and not Lie about it, then where's my free $50 they say would get another lie *** Jackson Hewitt and my...
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1 comment
Anonymous
#1289185

Did you choose to put your refund on an American Express Serve card? If so, the $50.00 is added to the card after your final refund is processed. I first filed in January, received $300.00, once I brought my W-2 in at the end of January I received another $1000 and the $50 was added to the American Express at that time.

Review
#1009244 Review #1009244 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Poor customer service
1.0
Details
Filed with Jackson Hewitt for years never had a problem.....This year we filed and was horrible from the start 5hr sitting and the person didnt knowbwhat she was doing finally got the 1300 loan ...well the supervisor told us that everuthing would come outta federal...
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1 comment
Anonymous
#1433725

Always used Jackson Hewitt for my taxes, and use the same tax preparer in the local office. This year, instead of direct deposit, I decided to opt for the AmExpress card rapid refund.

Well guess what? With a credit rating of 806 on transunion, and 812 Equifax,

I was denied. NEVER AGAIN will I try for a faster way of getting my money. Wasn't worth the expense.

And they say credit rating does not have an effect ????

What does then ???? My looks, or my car, or my house ???

Review
#1005024 Review #1005024 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Pros
  • I have been using it for years
Cons
  • Lack of communication
  • Disorganized
  • No chance of declining services
Reason of review
Not as described/ advertised

Jackson Hewitt Tax Refund Review

1.0
Details
Yes i recently did my taxes with jackson hewitt they charged me 600 to do my taxes im claming 2 dependents after paying jackson hewitt for doing my taxes ill only recieve 1,377$ i called up there on wayne n michigan he gone tell me call wen i get my refund completely rude did check into it at all
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Review
#1004033 Review #1004033 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Problems with payment
Featured
1.0
Details

Update by user Jun 07

Since going to this new office listed above and dealing with true professionals and a younger generation, speed, accuracy, and using direct deposit have made the process 900x better. I do believe that Jackson Hewitt is doing a good thing so long as you use your bank...

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10 comments
Anonymous
#1472246

Trying to get fast money is a sure way to slow the process.

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Review
#1003865 Review #1003865 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Problems with payment
Loss
$800
Preferred solution
Class action lawsuit against METABANK
Advertised as $48 to file taxes and could get an advance on return by using Jackson Hewitt. Before I went to there, I called and asked if they could download my W2 from Walmart as I only had my last check stub. When I arrived and we started my return, I was told by the...
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2 comments
Anonymous
#1281561

Almost the same thing. I received a text from JH saying I was pre-approved for a tax advance.

I had my taxes done at a cost of $350.00 and was give an American Express card which I was told I I would receive the advance on in two hours. Well 24 hours later I called JH and was told I was denied. I have a 5 figure refund coming, a 820 credit score and I am denied a 1300 advance, GIVE ME A BREAK.

what a scam to get business in and charge an exorbitant amount for a hours work. BEWARE

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Review
#1002589 Review #1002589 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Cons
  • Being lied to all the way through the process
Reason of review
Pricing issue
1.0
Details
I went to file with Jackson Hewitt as I always do each year. I was approved for 1300 I received 300 but went back to use my card for the 1000 I was approved for and it was locked. This was after filing with my W2. I called and keep getting the run around and no one...
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Review
#1001189 Review #1001189 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Problems with payment
Loss
$1000
1.0
Details
So Jackson Hewitt sucks first off they don't tell you they're gonna charge you 200$ for hidden fees I did get the advance of $200 but it seems like that's the most they give you when they say it's up to $1300. The way the tax preparer explained it, I would receive the...
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Review
#1001150 Review #1001150 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Not as described/ advertised
1.7
Details
Went for the advance, up to $1300 since some unforeseen circumstances sucked up all our resources.Even with a large return coming, advance was only $500- $200 up front and $300 once accepted by the IRS. Nowhere near the advertised max. You must need to be getting a...
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Review
#999038 Review #999038 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Order processing issue
1.7
Details
I received the jackson hewitt advance refund then shortly after I received a direct deposit slip for my state taxes. I called the number on the slip they told me it was deposited on a card or JH had it. I called JH they told me Metabank has it. I called Metabank they...
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1 comment
h.kitchener
#1277719

If you have to get an advance on a tax refund, you certainly have more problems than most and seem to have made some major mistakes in life to get to where you are now. No sympathy here, mate.

Review
#998926 Review #998926 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Order processing issue
I have gone to Jackson Hewitt for at least 10 years up until last year.. on 2014 the tax preparer did not ask for my receipt for my child care ( which exceeds the limits of credit), a few days later I went back into the office to get them to amend my taxes ( after all,...
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2 comments
Anonymous
#1289988

you realize it's your responsibility to turn in all of your tax forms at the time of preparation...

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Review
#997271 Review #997271 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Poor customer service