Product: Jackson Hewitt Tax Refund Clear all filters (83 of 83 reviews match)
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95 because I feel that if I had filed married filing single, I would have my refund already. Also, I believe that if Jeni Lawson had not insisted that my husband and I filed married filing joint, then I already would have my refund. I tried emailing Jackson Hewitt...
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Review
#1659710 Review #1659710 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Cons
  • Which was filed in february
  • Jenilawson insisted that we should file married filing joint
  • Because she could get us more money
Reason of review
Poor customer service
Loss
$312
Preferred solution
Full refund

Jackson Hewitt in Panama City, Florida - They suck and lie about refund advance is ***

1.0
Details
Jackson hewitt did taxes for me 2018 start with i was apporved for 950 refund advance which was lie after filled they sent paper said credit was not good enough when i was told credit didnt matter cause they took loan out of my return then i only got half my refund back they said nothing can do about it i probley owe student loan i never had any loans and never had trouble with taxes until i used them
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Review
#1481675 Review #1481675 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Order processing issue

Jackson Hewitt in Elkhart, Indiana - Refund Advance Load Bait and switch

1.5
Details
Beginning of January I called to ask if the loans were credit based and the representative told me they were not and that the loans were based on your refund amount. So I went into my local office with 1 w2 and 1 pay stub. I was denied. So the denial email says I could try again with my w2s. So I go back in with my w2s and the rep who prepared my taxes told me that the advance loan was more likely to be approved when you actually file because there is less risk that they will lose any money. So I file with them for the $510.00 and I find out I'm getting back close to $8000. She also tells me that I prequalified for $3500. Well I still got denied! How?!?!?!?!?!?!?!?!?! how is $8000 not enough for even $200????????????
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Review
#1473702 Review #1473702 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Not as described/ advertised
Loss
$510
Preferred solution
Full refund
Tags
  • Jh Sucks
  • Jackson Hewitt Fraud

Jackson Hewitt in Sizerock, Kentucky - Gave me wrong amount.

How do I find out how much I'm getting back if Jackson Hewitt gave me the wrong amount
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Review
#1473246 Review #1473246 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Problems with payment

Jackson Hewitt in Lexington-Fayette, Kentucky - Terriable

The advance on your tax return is a lie just to get you to come file your taxes, with them and then you get denied. There fees are to high and I could have done them myself had I known that I wasn't going to get the advance.
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Review
#1468910 Review #1468910 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Not as described/ advertised
Loss
$596

Jackson Hewitt in Morganton, North Carolina - Lied To

We were told in no fewer than 5 emails that we were pre-approved for $3,500 refund advance. NOT "up to". When the woman did our taxes, who by the way had done our taxes for the past few years, acted very strangely when I asked her about the advance. It turned out to be only $200 and I think she KNEW THAT and didn't tell us. I am furious and I feel deceived, and judging by what I am reading on the internet I am not alone. Class action lawsuit anyone?? I'm pissed!!
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Review
#1459558 Review #1459558 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Not as described/ advertised
Loss
$3
Preferred solution
Let the company propose a solution
1.0
Details
I set up an appointment to go in for a tax refund advance on 1/3/2019. Got there early, everything was going great. Informed my tax preparer Brandi, that I may have a corrected 1099, So I only wanted to apply for the loans, not to submit my taxes. She assured me...
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3 comments
Anonymous
#1665358

Have you considered asking for return of your fees? Did you have them insure their work? If so they can give you back your fees and do your amendment free.

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Review
#1451012 Review #1451012 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Pros
  • How they said it was going to go
Cons
  • Being lied to all the way through the process
Reason of review
Fraud
Preferred solution
Full refund

Jackson Hewitt in Phoenix, Arizona - Appointment

Jackson Hewitt - Appointment
I scheduled twice with them and both times they weren’t even at the location. The third time I was scheduled at 2:00pm and they were there for once but she had taken someone else that did not schedule an appointment and just showed up. This was the Jackson Hewitt inside of Walmart, I am actually an employee of Walmart and worked that day at 4:00pm. Mind you I arrived at 1:45 and WAITED allllllll the way till 4pm when I had to clock in. Passed me tf off and I don’t understand why you have appointments scheduled if anyone can just pop up. VERY unprofessional// oh and this was 2501 N Happy Valley Rd
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Review
#1437782 Review #1437782 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Do not use this service. It is a FRAUD! They do not provide full disclosure! These people lure you into their business with the hope of an Advance Refund. They show you the "approval" statement on the screen and you leave the building with the hope of a "fix" for your...
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1 comment
Anonymous
#1644701

I had the same exact experience having wasted my time getting my taxes prepared through Jackson Hewitt, to be honest I think it is a scam involving Jackson Hewitt and Metabank. Next year I will not be returning for their services under the hoax of getting an advance.

I may as well use TurboTax since I am waiting over thirty days for a refund anyway.... I am a single mom as well and do not have extra $500 dollars to give away for someone to just enter numbers into a computer when I can just snap shot my w2 and have taxes prepared from an app on my computer...

Review
#1428355 Review #1428355 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund

Contact Jackson Hewitt Customer Service

Mailing Address:
Jackson Hewitt
3 Sylvan WaySuite 301
Parsippany, NJ 7054
Phone:
(800) 234-1040
All Jackson Hewitt Contacts

Jackson Hewitt Tax Service

1.1
Details
Jackson Hewitt took my money so the can do my Texas I payed 180$ but never fix my Texas and they close the office I've been going to the office the past three months and I still not open I do not know how I can get my money and every time I call someone no one help me all of them have attitude ik for sure next year I am not going thim the are fake Texas service
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Review
#1259762 Review #1259762 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Refund
Reason of review
Problems with payment