Everyone make mistakes. I went to Jackson Hewitt in my local walmart to get my taxes done. I was told its 38.00 if I leave my taxes with them, with extra fees to do the state and local. I drop them off and two days later I get a call that they are done. Okay, that's cool. 134.00....thought that was a little extreme, but I am used to using Turbo Tax. I do not have kids or my own home and have been at the same job for 7 years, so it should be relatively simple.
The lady told me I owed my school district 692.00. When I questioned her, she flipped through the papers nonchalantly and told me that they were right. Okay...I take them home and a couple of days later my mother reviews them, and finds that the error is they have charged me for a year of living in that school district when I was only there for 6 months. The lady knew that, so I went back to get them fixed. This lady was more concerned about making sure that we didn't blame her for the error that she got an attitude with my mother.
I leave them there for over a week, and get a call from them saying that I can pick them up, there is nothing wrong with them. I tell them for the 3rd time what is wrong and the lady says she will look into them yet again.
I finally got my taxes done. It took 2 weeks. I never received an apology and they acted like this is an everyday occurrence. I could not believe how uncaring they were. They are the ones that messed up, but it was actually my fault, because I decided to actually go there.
This might not be a big deal to some, but I couldn't afford 692.00. When I went in to pick up my taxes for the final time, the lady is laughing and joking with the woodforest bank person, but the second I came up, it was like ice. She took the papers, said these are now amended and that was it.
I am not looking for compensation, even though I would have gotten it at H&R block if they would have messed up. Jackson Hewitt should really be wary of the way they are being represented. Its tax season, and people are stressed, but I walked in there, and I was treated coldly from the very beginning. They mess up and its my fault. I will never go to another Jackson Hewitt for taxes again, and I will make sure everyone I know knows that as well.
Product or Service Mentioned: Jackson Hewitt Tax Preparation.
Monetary Loss: $134.