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Paid for worry free guarantee and my state taxes weren't even filed electronically as was asked to and was to direct deposit on my card and says paper check, after calling the the Kentucky state revenue to find this all out, is my time of worried and time lost. I filed my taxes on January 17 2020, I should have done had them back worry free guarantee as I paid for this is not the first time Ive had issues and I feel as fair that beings my filings arent done as promised I should get processing fees returned and for purchasing the worry free guarantee my filings should be done as instructed.
I should have never been out here doing all the work when I was promised by a company I thought I could trust to file my taxes. Im referring to state not federal. Make this right! I have all the paperwork as received when completed my filings.
The lady even told me add direct deposit on your card and I thought she did later to find out it said on my Jh that I would receive a paper check. Kentucky revenue said they have never received my 2019 filing but yet the lady said it was electronically filled.
But never was. Please fix it and refund me
Location: Louisville, Kentucky