Jackson Hewitt Reviews

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Would never recommend Jackson Hewitt for doing my taxes.
Would never recommend Jackson Hewitt for doing my taxes.
Cannot recommend Jackson Hewitt to ANYONE. Their incompetence cost me countless hours of work with the IRS to clear up their mistake. Just 10 minutes ago, I paid the interest/penalty charge of $694.05 from their debacle from 2016, after dealing with the IRSs lawyers...
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Featured
ID
#1662941 Review #1662941 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Preparation
Reason of review
Poor customer service
Loss
$694
Preferred solution
had to handle it on my own

Lost my serve card

Still havent received my new serve card. All my taxes are on it. I need my new card sent !!!!!!!!!!!!!!!!!!!!!????????????????????????????????????????????????????????????????????????????????????
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ID
#2993278 Review #2993278 is a subjective opinion of poster.
Location
Bellingham, Massachusetts

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Verified Reviewer
New Reviewer

Need copy of taxes

The office at heisters lane is only open Wednesday n her computer was down,I need copy for a program to help pay my rent

User's recommendation: Sucks.

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ID
#2991664 Review #2991664 is a subjective opinion of poster.
Location
Reading, Pennsylvania
Pros
  • Close to my house
Cons
  • Only on wednesday
  • Never there
Preferred solution
Copy of taxes for a program with funding n I can't get ahold of anyone in office I went to
New Reviewer

Taxes were filed incorrectly.

Poorly trained tax preparer who made several mistakes. Supervisor filed an amended return but put in the wrong address. We will never use them again and caution others to avoid them.

User's recommendation: Avoid them!

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ID
#2879848 Review #2879848 is a subjective opinion of poster.
Location
Ankeny, Iowa
Cons
  • Looking like a 3rd grader did my taxes
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Fraudulent Preparer

Still no tax refund or info, its been over 14 months now since Melissa Morgan, manager, fraudulently completed my tax return without my knowledge and they were rejected. She stated she sent a paper amended form, but Ive received conflicting information that they were never sent. Its been over a year! Why is this lady not charged with a federal crime?

User's recommendation: Do not go to Jackson Hewitt, they’re crooks.

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ID
#2876559 Review #2876559 is a subjective opinion of poster.
Location
Wise, Virginia

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Verified Reviewer
New Reviewer

Can't get my Money from my card

Couldn't talk to anyone said close but hours r 10am to 12am I called at 715pm would appreciate a call back 618294****
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ID
#2874398 Review #2874398 is a subjective opinion of poster.
Location
Harrisburg, Illinois
Preferred solution
Needing to find out y can't get money off my card at ATM

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New Reviewer

Have not recieved my Federal nor State tax return.

I have tried to get ahold of my Jackson Hewitt office that did the taxes. I have called the Corp. Office no answer. I need my income tax refund or a answer to why it's being held Thank you, Keith & Brittney Jones
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ID
#2842690 Review #2842690 is a subjective opinion of poster.
Service
Jackson Hewitt Tax Return
Pros
  • Close to my house
Preferred solution
Deliver product or service ordered

*** company

So ima tax preparer for jackson hewitt. Their goal is to do as many returns as possible do whatever to get it accepted is their motto to employees. Well even if the customer decides they dont you 2 continue and say delete it if they dont pay the 50$ consultation fee jackson hewitt will submit ur return anyways then put it down as u owe them the fees. Well they also dont support their employees and to keep their name clean they will lie on an employee and allow charges 2 come about and blame it all on the employee they will even make the documents say whatevers needed to fit the narrative. documents say whste about

User's recommendation: dont use them they cheat on their own taxes.

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ID
#2812325 Review #2812325 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Dissatisfied with the services that I received

First time ever using Jackson Hewitt and I will never use them again nor refer them to any one else.I have been trying to get a mistake they made on my account for months now so after not doing my taxes correct and it wa almost 5,000 that was not included in the first round of the service I had to drive 30 mins one way to get amended filed and at that time was told it could not be electronically filed now its been since February and I have to meet up with a representative to have it electronically filed tommorrow when I wasnt

User's recommendation: Never.

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ID
#2765092 Review #2765092 is a subjective opinion of poster.
Pros
  • Close to my house
Cons
  • Charged me way too much
  • Ripprd off and lyed to
  • Liars cons
Loss
$5150
Preferred solution
Deliver product or service ordered
New Reviewer

Need copy of taxes

I need to speak to a human being. Every single office is closed even though the hours represent differently. Your national call center is supposed to be open from 8 AM to 12 AM but its constantly closed. I need help
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ID
#2733808 Review #2733808 is a subjective opinion of poster.
Location
Bay Village, Ohio
New Reviewer

Suspicion

This year had been absolutely a loss I have my kids and my very own information missing and money just kept missing out of this year's income tax I only bring the files out for Jackson Hewitt and no one else would be able to get a hold of this information I have had my card come up missing multiple times and money just disappeared, and it caused me to have lose everything and suffer frim debt I need speak with someone over this as soon as possible I have much more to state and prove as well .

User's recommendation: Be careful.

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ID
#2721755 Review #2721755 is a subjective opinion of poster.
Loss
$5000
Preferred solution
A understanding & resolution to how we can get this situated.

Their money card serve suxxxxx

To get my stimulus taken off of where y'all sent it and put on a card to where I have the card and can use it lol They continue to hold my money hostage they are lackadaisical and suck with customer service their limited on what they can do with your account unless you have your card I understand security but they are ridiculous and they suck *** they *** suck I do not recommend them they suck they *** suck they suck then I want to go and beat somebody's brains out I'm so pissed I have $250 I can't touch because they suck
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ID
#2718901 Review #2718901 is a subjective opinion of poster.
Location
Franklin, Kentucky

Where are my taxes

Didn't get my taxes.i am very concerned it's been three months..single mother very concerned was there fraudulent activity.i filled at Walmart Jackson Hewitt in Forest Park 60130
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ID
#2659550 Review #2659550 is a subjective opinion of poster.
Location
Oak Park, Illinois

Customer service Complaint

Never got to speak to anyone. Really pissed with my whole experience with Jackson Hewitt this year. I filled Feb 5 2020 still don't have my refund and the girl that did them screwed then up badly. Didn't put my health insurance in and now I have a 151 and 1242 code. Now I have to wait to see what this is about. I was told by Brandon the district manager I would receive my fees back after I received my refund I have tried calling him numerous times and doesn't answer his phone. I want answer answers
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ID
#2653444 Review #2653444 is a subjective opinion of poster.
Location
Des Moines, Iowa
New Reviewer

Trying to gain access to prior tax documents

You can not speak with anyone in regards to the problems you are having. *** 4 hours into this chaos and still no access to my prior years tax documents.

User's recommendation: Don't do anything with the myjh accounts!!!

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ID
#2651804 Review #2651804 is a subjective opinion of poster.
Location
Brinkley, Arkansas
Loss
$3700
Preferred solution
Deliver product or service ordered
New Reviewer

Stolen card

My truck was stolen and my wallet was stolen along with it and my Jackson Hewitt card was in my wallet I need to know how to get a replacement card can you please help me Thank you Dennis Rhoads
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ID
#2645927 Review #2645927 is a subjective opinion of poster.
Preferred solution
Replacement Jackson Hewitt card

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