Jackson Hewitt
Jackson Hewitt Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jackson Hewitt has 1.5 star rating based on 418 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Refund advance, Convenient location, Person who did my taxes was good.
Cons: Customer service, Lack of communication, Agents were not knowledgable.Recent recommendations regarding this business are as follows: "DO NOT USE JACKSON HEWITT", "NEVER use this fraudulent company!", "Never use Jackson Hewitt. they are horrible and very unprofessional. They screw up your taxes and in future tax filing. I'm having so much trouble filing this year bc of their errors", "Make sure they show you the mailing address on tax return", "Don't use 48 Hartnell Redding CA this lady is sadistic".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jackson Hewitt has 1.5 star rating based on 418 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Refund advance, Convenient location, Person who did my taxes was good.
Cons: Customer service, Lack of communication, Agents were not knowledgable.Recent recommendations regarding this business are as follows: "DO NOT USE JACKSON HEWITT", "NEVER use this fraudulent company!", "Never use Jackson Hewitt. they are horrible and very unprofessional. They screw up your taxes and in future tax filing. I'm having so much trouble filing this year bc of their errors", "Make sure they show you the mailing address on tax return", "Don't use 48 Hartnell Redding CA this lady is sadistic".
Most users ask Jackson Hewitt for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
They are so overpriced!!
User's recommendation: DO NOT USE JACKSON HEWITT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redding, CaliforniaAbsolute Scam!
Up to $1000 early refund advance between December 11th through sometime January?? I called after scheduling an appointment online to clarify the criteria for an advanced and was confirmed the advanced was solely dependent on the amount of your return.
Double-checked there wasn't a credit check. Confirmed No!. Rules claim that your refund amount must be $2600 minus the services and fees. Service prep cost $450, and I didn't add any additional, yet I was charged $54 for the bank to create an account so the IRS will provide direct refund payment too and the owed money can then be with drawn leaving the remainder all mine.
I noticed as I had already completed the rough draft of my income return that I was accountable for a maximum repayment of $500 to the bank for an early refund advanced. Add this to the service charge and new account, and it's $900 plus a little. I hadn't been informed of the $500 at all. The $450 wasn't a concern if I could get the $1000 today!!
I actually would've been stoked to get $500. After an hour and a half I apparently was done. This accountant showed me out, I stopped and asked about the early refund, she hastily stated yes you'll hear from the bank in an hour to 24 hours, we don't process that decision She said have a good afternoon bye.! Wait, What?
We didn't discuss that at all !! Got to my car to check my messages and have one from Jackson Hewitt. Congratulations you qualify for $100 advance today. I know this sounds rude and greedy, but what the *** am I going to do with a $100 during Christmas with 4 kids, *** that doesn't cover the average cell phone bill.
My return is estimated $4150 and minus there "services and fees" of $900 or whatever it leaves $3250 and the ! Minimum refund required to qualify is $2600...mind you that $900, accounts for the repayment to the bank on the advanced of $500 Come to my attention the $500 I would be charged was the requested amount to borrow against my return THE ACCOUNTANT submitted when she completed the draft of the forms. Are they Out of their damn minds if they think I'm accepting this. $100 advance on a $4000 return costing $450 to submit, additionally 4 hours out of my day??
Ya um F-That! Not cool.
Preferred solution: A fair shot at the refund advanced
User's recommendation: Don't use 48 Hartnell Redding CA this lady is sadistic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anna, TexasCustomer service Complaint
- Horrible service and professionalism
- Never accurate and has screwed up our taxes
Preferred solution: Full refund
User's recommendation: Never use Jackson Hewitt.. they are horrible and very unprofessional.. They screw up your taxes and in future tax filing. I'm having so much trouble filing this year bc of their errors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Murphy, North CarolinaFraud
- No pros just coms
- No upfront pricing
Preferred solution: Price reduction
User's recommendation: NEVER use this fraudulent company!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeeps Placing Wrong Mailing Address on Tax Returns
Company does not care that they place wrong mail address. They will not fix it. All they care about is they got their rip off money.
As I was not going to do business with that office anymore, I went to the Walmart by me and filed this year.
After 3 hours at home, I noticed he too placed the old mail address on the tax forms. So apparently that other screw up office never changed the mail address.
I called the Walmart office and apparently gave me the brush off as he said he was with another client and will call me back. He never called back.
- Quick turnaround
- Bad customer service
Preferred solution: Place correct address on tax returns
User's recommendation: Make sure they show you the mailing address on tax return
Sent to me
Wife passed now it’s taking so long to do my taxes because I got a $681 bill up front
I never received my $500 from last year I was supposed to receive $250 After the $100 advance n also has my taxes prep papers stating i eas supposedly to get $1831 on or after ,2nd cond
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Neosho, MissouriPoor customer service and lack of care for customer
I filed my taxes with your company for tax year of 2022. My taxes have been audited and this is the second year in a row.
I received the letter stating that the IRS needed until June 1 2023 to process my return due to I needed to send the IRS more documentation. I sent the documents that was needed. I have written to your staff about this issue and the no help. Your company is not holding up to your guarantee to help in this situation at all but I am also expected to pay my filing fees.
So yes I'm extremely angry with your company and I'm not going to us this company again. Now what I need from whomever gets this email is actual work help figure out what the deal is with my taxes. I will not refere anyone for any reason to do business with your company. No respect for clients and lack of work ethic at all.
Your company is a tax preparation business and you guarantee audit protection BUT where is my audit protection? Thank you for you time and again I apologize to whomever gets this email.
- Easy
- No help at all
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hoover, AlabamaUr employee stole my money
- Stolen my everything
Preferred solution: Full refund
User's recommendation: Dont use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Upper Chichester, PennsylvaniaSomeone screwed up big
Hi my name is helena smith. Dob 5-27-1988 i had my taxes done for the year 2020 in 2021.
I did them at rhe booth in boothwyn pa. When i filed i had told the lady head of household an when she asked weather or not i got the rebate money i hadnt recieved any of them . It took nearly 3 months for my taxes to come back . I later found out she filed me under single an said i did receive the rebates .
I had to have my taxes amended i was suppose to receive 1200 more dollars. Another 3 months later i get a letter from the irs saying i owe them 300 an some dollars . So someone along the way really screwd up. How am i the one.
Being held responsible for this when someon3 from your offices messed up.
No I had to pay the irs 400and some dollars my taxes were cut in half due to someon3 screwing up my taxes . This year I paid it.
No one reached out to me . This is ridiculous.
Preferred solution: Full refund
User's recommendation: Don't go to Jackson Hewitt not only did it cost me nearly 600$ they screwed my taxes up I didn't get no stimulus. An I ended up later having to pay the irs money for a problem they cause. Unbelievable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santander, CantabriaIrresponsible. vulgar "WHAT THE (pause) BUCK?" commercial
On 01-24 and 01-25-23, I was shocked and outraged by the 15-second commercial by Jackson Hewitt broadcast over-the-air channels for Dateline, The Big Bang Theory and The People's Court. Utterly vulgar, offensive, and obscene commercial that cannot be ignored.
My only recourse to guarantee NOT hearing the ad is to avoid those 3 over-the-air stations! Damn you Jackson Hewitt!
Some other adjectives that have been used by complainers are indecent, moronic, juvenile, rude, crude, profane, obscene, vulgar, smutty, despicable, childish, appalling and many more. Where are the Censors??
Jackson Hewitt took down their "WHAT THE BUCK?" commercial ad on YouTube.
Now they need to pull ALL commercials from public television----and APOLOGIZE big time! Then close their doors permanently!
- Disgusting
- Unprofessional
- Vulgar
Preferred solution: Apology
User's recommendation: Boycott Jackson Hewitt Tax Dis-Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alexandria, AlabamaUr employee stole my money
Tax Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: As good as all the others
There really wasn’t an issue.
- Filing with tax preparer is like robbery
User's recommendation: I could have paid an extra $29.00 for back up help if I needed it. Go with whichever company you like. Most have federal for free and charge for state.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glen Burnie, MarylandLost taxed
- Idk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Overland Park, KansasHighly unsatisfied customer
Good morning, I have my taxes prepared by Jackson Hewitt in Overland Park, Kansas at a Walmart store on 119th and Nall. When I was told that my taxes were done, I originally went back to sign them and approve them, and it took roughly an hour, and we were not able to complete that.
I took off work again a couple days later for the same process And the person providing service was not ready to be left alone in that position so we had to call for extra support which also took roughly 45 minutes to an hour. I was told that I was getting back $314 from the state of Kansas I just received my Kansas refund and it was $97 . It cost me $120 for my taxes to be repaired and to receive $97.
After being told I was getting 314 is unsatisfactory. I dont know if theres anything you can or will do about this but I just want you to know that I am greatly dissatisfied with the service and I dont think I will be using Jackson Hewitt ever again.
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How is your loss $50,000? The Trumptard said way worse.