Most helpful reviews first
Jackson Hewitt got me with their early advance marketing scam. They lured me in with an online pre-qualification of $200 when I brought a pay stub and an additional $300 when I brought my W-2. I was denied the $200 via email when I brought my stub, but the email stated...Read more
Jackson Hewitt - Appointment
I scheduled twice with them and both times they weren’t even at the location. The third time I was scheduled at 2:00pm and they were there for once but she had taken someone else that did not schedule an appointment and just showed up. This was the Jackson Hewitt inside of Walmart, I am actually an employee of Walmart and worked that day at 4:00pm. Mind you I arrived at 1:45 and WAITED allllllll the way till 4pm when I had to clock in. Passed me tf off and I don’t understand why you have appointments scheduled if anyone can just pop up. VERY unprofessional// oh and this was 2501 N Happy Valley Rd
I have contacted multiple times a day for the past 2 weeks (currently on my 6th call of the day being hung up on & told just have to wait). My checks are direct deposited into this account & I now have 2 paychecks worth of (transactions? I wouldn't know I cant see the...Read more
Jackson Hewitt - New Hire Conflicted
Former JH employees, I need some advice...I was just recently hired to work for JH. I'm noticing some hinky stuff and some of it unethical. I am not yet done with tax school, and some things I am reading are pretty bad. Not to mention the company they have that does payroll Dayforce, lost my 1st check and wont answer my calls. I just read that after I take my test I would be required to sign a no competition clause which basically says I cannot leave JH for any other tax prep company. Is this true? and should I walk away now? Please any advice will be grateful for. If you are going to be mean and say insulting things, please dont, I am seriously conflicted, the pay is good and I love doing this stuff. Thank you.
Jackson Hewitt - What a SCAM. Stay away use Turbotax
Applied online for advance loan. Entered ss# and all my info. Online said I was approved just set appointment. I have a screen shot of online approval. Did all that was told by rep at JH I was approved she said $475 would show on amex in 24hr and the rest will come after I bring back w2. Got an email 10 min after leaving I was denied. I don't owe IRS anything. Total BS will use Turbotax from now on. JH and Meta bank won't get my business. 1st and last time customer. Paying over $400 for JH to do my taxes and still get denied is a waist of money. Always use Turbotax. They getting paid to enter your info. They same info you can enter on your own for free
Jackson Hewitt in Vienna, West Virginia - Not worth my time
Set an appointment during work hours only to get to the office and it was packed and they were running late! Rescheduled at a new office the next day. I was there over two hours, when the rep informed that there was no signature pad and that they would still need to place my app on hold!! I will never file here again, do not recommend and will not waste another minute of my time! For the price to file taxes, the service os way below minimal standards.
Vienna, West Virginia
Jackson Hewitt in Tuscaloosa, Alabama - Totally disappointed!
I heard about early advance loan so I take off work .. sit with the lady gets all my info .. she proceeds to tell me your approved for 1000.00! You will get 400 on the American Express card! So I’m super excited .. get an email .. I’m declined.. WTF .. you told me a lie... very misleading .. dishonest .. bad business .. and they will never do my taxes .. I’m reporting them to the BBB right away!
I filed my taxes with Jackson Hewitt on the 2nd today's the third and they still have still not sent my return to the IRS I've called them and told them that it hasn't been sent and it keeps saying that it has and I know it hasn't been sent because the website says...Read more
Jackson Hewitt in Columbia, Tennessee - I need them to resend my taxes from last year
No one answered me I've tried 3 times
I filed on 01/03/2018 with w2 no acceptance email yet, there website says my return isn't completed.. since 01/16/2018 I've called locally, headquarters, physically walked in still no resolution. I'm pissed that not only does this company have incompetent people...Read more
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