ARLENE H Xmg
map-marker Carmignano Di Brenta, Padua

Status of Filed Tax Packet and Refund

I filed my taxes on 15 April and paid $347.00 to have them done. I have since that date called and requested a copy of the tax papers and if there was anything remaining to do. No response. I am asking for the tax papers papers and the State and Federal refund I am told I will receive. I am a client at the Breezewood, Shopping Center in Fredericksburg, VA. Agent is Denise Hancock. As of 17 July 2022 I have not heard anything. I do not know status or have a copy of my packet. I am posted in Italy with the Army as a DOD employee. I own a home in VA. Please help me to put closure to this situation.
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Michelle B Yif

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Verified Reviewer
| map-marker Tucson, Arizona

My taxes

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The tax preparer her name is Lillian completely deceived me, betrayed me and you lied to me to help my husband who I've been separated from for more than six years to have access 2 our joint tax return once again. Filed our joint tax return and removed my name left our son's name on it and he doesn't stay with his dad at all he has been with me for the past six years never has stay the night with his dad. So he could get all of that tax return money and not have to give us any for the last 6 years this is been going on and our stimulus as well. G told me she took me off after she had already filed it and then she told me it was because my driver's license was expired that's a lie that has nothing to do with it. She gave him access because I claimed taxes last year so it would raise a flag because I'm tired of him taking our money and I told her this and she went and she took my name off knowing it would give him access because my name being on it hold up a red flag. Seeds of flooded me and she did it knowing the circumstances she helped my husband steal our money again this year. I was advised from Jackson Hewitt to file fraud charges on her hands on my husband. I did not know that a expired driver's license didn't matter I just found out on Jackson Hewitt site and I've been talking to her because she doesn't want me to press charges on her she lied to me again she is a horrible person and she's protecting my husband for what reason I do not know but I hope it was all worth it for her.
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Loss:
$4000
Pros:
  • Preparer said too much
Cons:
  • Continues to lie to me to cover her fraud
  • No accountability for their actions

Preferred solution: Let the company propose a solution

User's recommendation: Well I really don't have anything bad to say against the name Jackson Hewitt it's the preparer that I have an issue with because it's obvious she was not being a professional and thank you with her tax preparer mine she was thinking with something else. And by her admittance she's a single mother too and this is how she did me that's dirty. She shouldn't be allowed do anybody's taxes ever again especially a man

Andre M Xhr

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Verified Reviewer
| map-marker Louisville, Kentucky

Can't get my Money from my card

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Can't get money off my temporary serve card need help please I don't know what else to do can someone help me please I need it now
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Pros:
  • Professional kind tax preparer

Preferred solution: Can't get money off my temporary serve card

Michelle B Yif

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Verified Reviewer
| map-marker Tucson, Arizona

Tax preparer commited fraud

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Well unfortunately Jackson Hewitt is giving me the runaround. Christian or Christy I can't remember exactly which one it is, in audit was very helpful at the initial complaints, but now I can't get any help or response and whenever I leave a message that message goes straight to the call center and I receive a call back from the customer care service. I'm unable to locate Miss Lillian.
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Loss:
$4000
Cons:
  • Lack of communication
  • Tax preparer lillian is a fraud

Preferred solution: Let the company propose a solution

User's recommendation: To any female customers that are separated but still married this is not the tax preparer you want to deal with at all. Will be deceptive and laugh at you while she's doing it and then run and hide.

Leo G Rph
map-marker Pueblo, Colorado

Was charged for having a home and a child and I reported that I didn’t have a home note a child

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I have 3 w2 and thats it I got charged 500 for that. Also you say largest taxes back. That was a lie also. I could if got more with turbo tax.. I was charged 500 along time ago as well I would like to look at that as well . Why they charged me 500 back the. ..!all in all this is the crappies service I have ever had to work this and for trying to resolve this issue. You guys are just running me around in circles.. I know you guys are taking money from people because no one has the same answer for!me
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Loss:
$1000
Pros:
  • Nithing
Cons:
  • Filed my taxes with errors twice
  • Credibility
  • Hackers data mine pretend excusesn questionable grift scam

Preferred solution: Price reduction

User's recommendation: Never again

Paul G Udq

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Verified Reviewer
| map-marker Thief River Falls, Minnesota

I just need information

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Went in on Jan 28th 2022 to file my taxes. Haven't heard any confirmation my taxes had been filed. Got nothing but a run around from the JH up here. Find out they never transmitted my return to the irs. And now it's impossible to talk to human being. I'm beyond pissed!! Jennifer kuhn of the thief river office needs to be fired!!!
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Loss:
$4577
Cons:
  • Rude poor customerledgeable buisness prices extremely expensive
  • Workers suck

Preferred solution: I'd like to get my damn Taxes filed!

User's recommendation: Go somewhere else

Sharon C Tfz

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Verified Buyer
|

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Verified Reviewer
| map-marker Santa Rosalía, Vichada

They charged me 350.00 more then my other tax service

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Jackson Hewitt - They charged me 350.00 more then my other tax service
I had a very interesting experience at your tax service. Ive always had my taxes done in New Hartford services ,it is out of town and took me a while to get there. I thought this year I would go somewhere local. Well this was a mistake! I got a big refund back because of the child tax credit and charged me 527.00. In the past I paid for the same tax service 139.00. And your place was in Walmart and it was real cold doing my taxes being done , copier didnt work correctly so I have to wait a week or so to get my full copies of tax papers and i had to hear children crying during the process, and I waited over a hour from a appointment that was made.I was told by the preparer that I was very organized and had everything he needed. It was a very straight forward tax refund. I wont be returning to have you do my taxes anymore since I feel u charge people according to what they get back because u are in a building that is a discount store, and its feels unethical. Next year I will gladly go back to New Hartford for my services.
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Loss:
$350
Pros:
  • Friendly
  • Professionals
Cons:
  • Hour late
  • Expensive for oraganized easy tax return
  • Copier issues

Preferred solution: Price reduction

User's recommendation: I don’t recommend this service since it’s a lot of money when u can get it done alot cheaper.

Paul G Udq

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Verified Reviewer
| map-marker Thief River Falls, Minnesota

They didnt actually file my taxes

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Said they filed my return but didnt. Been over 3 months now. Got nothing but a runaround and lies when I've tried calling in the past. This is completely unacceptable!!
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Loss:
$4577
Pros:
  • No pros

Preferred solution: Let the company propose a solution

User's recommendation: Go to HR block

Michelle B Yif

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Verified Reviewer

My taxes

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The tax preparer lied to me about my husband's return oh, I've been separated for him for over 6 years and she claims and that his return wasn't as big as anticipated and my expired driver's license just what stopped it from going through. So she took me off of the return left my son on who lives with me all the time all year and put it through before calling me. She helped him commit tax fraud.
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Loss:
$4000
Pros:
  • Convenient location
Cons:
  • Tax preparer had a hidden agenda
  • Not taking care of their customersl

Preferred solution: Let the company propose a solution

User's recommendation: Do not use Lillian a TurboTax in the Walmart at golf-links and Houghton

Anonymous
map-marker Norman, Oklahoma

Poor service

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If there's an issue it's not solved no one is available to help.I filed February seventh had not got an update on federal and not mention going into may now still awaiting for federal no agents can't seem to give an estimate time on taxes or problem fixed when. I was told about three weeks for taxes and now I see why other customers are complaining.It is because If someone don't like they're service they won't help this was my fith year filing Jackson Hewitt and last because my taxes are not solved no one has helped with giving me an accurate answer and why it's taking so long nor do they even try to see what's wrong I have to ask
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User's recommendation: If I could give this a o star I would

Richard S Mjz

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Verified Reviewer
| map-marker Bellingham, Massachusetts

Tax return

Filed taxes 2020 was supposed to get back 2450 recieved 50 notified bellenigham MA Jackson Hewitt never got any results from them or IRS then this year 2021 taxes Jackson Hewitt said I owed state 3000 and IRS 1500 we said we never paid alway got back some money. They said they would look into it never heard from them again I called left messages nothing
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Loss:
$5000
Cons:
  • Does not return calls or help with resolution
  • Do not return calls

Preferred solution: Full refund

User's recommendation: Don’t use Jackson Hewitt

Anonymous
map-marker Saint Louis, Missouri

Yes I’m getting the run around about my amendment return which was filed on March 7,2022

Hello my names is ShaCola JohnsonI need help asap with my amendment return, which was filed March 7,2022 for the year of 2019
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rosalyn c Qad

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Refund

Hello, I had my taxes done by one of your reps , who inputted my information, after speaking with her going everything repeat, I stated several times that my son received the last stimulas check but not the first two, she still went ahead and tried to add my son to my taxes, i was quoted 2637.00 instead I received 1200,I also stated if she would of done my taxes correctly instead of trying to continually add my son , I would of never agreed to the terms, she never let me read what she was printing out it was sign on stamp. I've reached out to management who avoiding my calls. i went back to office where they were done at, had to tell rep to relax and breathe , I wasn't going to allow her to scream and shout at me. i just want what's owed to me. I will never use this service again as I will be informing all my friends family and collages not to use this service.
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Loss:
$500
Pros:
  • How they said it was going to go
Cons:
  • Liars cons

Preferred solution: Full refund

User's recommendation: don't trust them

deborah c Rjm
map-marker Henderson, Nevada

Reply NOW!!!

Their playing a game, they don't reply to our call's and they told us that we could use a card but it's a fake only to look like as if it were the real deal but it's not, now i know you people will see this and might not think too much about it but you guy's made us mad about it and will are going to take you people to court since your not replying back to us.
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Loss:
$314532
Cons:
  • Mad

Preferred solution: Full refund

Casey S Sds

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Verified Reviewer
| map-marker Great Falls, Montana

Did not receive my refund

Went to have my taxes prepared on the 21st of February and got told I would receive a check in 7 to 10 business days they got my money from the IRS in their bank supposedly mailed me a check never got my check now it's been almost 4 weeks I tried to ask at my prepareers office here In Great Falls Mt about it and got told the check was sent not there problem so now I'm out 2000 dollars I'll never use Jackson Hewitt ever again rude service and being charged 430 dollars for a paper check plus filing feesDont use Jackson Hewitt
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Loss:
$1600
Pros:
  • Close to my house
Cons:
  • Poor poor customer relations and the huge over charge

Preferred solution: Full refund