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Jackson Hewitt in District 6, Louisiana - Upset

Need help upset With performance
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Review
#1514165 Review #1514165 is a subjective opinion of poster.

Jackson Hewitt in Roanoke, Virginia - Messed up two years of taxes

I have been with Jackson Hewitt on Colonial AVE, Roanoke VA for 4 years. This year, every time I went in I was greeted by a different person, who looked like they had just come out of a homeless shelter. After 3 weeks of getting a different person and a different answer, we went to a CPA. He told us that Jackson Hewitt has not only messed up our 2018 taxes, but 2017 as well. We will owe 13,000 dollars between the two years. We are so upset and don't have that kind of money around. As I was leaving their office, I saw three cardboard signs that said. "I'm homeless, anything will help." I guess the girl doing our taxes was homeless or "working" two jobs. This is outrageous.
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Review
#1511453 Review #1511453 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$13000
Preferred solution
Full refund
2.0
Details
I did the switch and save last year and my experience was ok. I went back to the same lady this year because I was supposed to save $100 again. Wow...I sat there while my taxes were being prepared and we had nice conversation. When it was done she told me it would cost...
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1 comment
h.kitchener
#1670027

If your return(s) are simple, then just buy the H&R Block tax return software(in DVD) for around $35 or less, install it on your computer and do your taxes yourself. Not reason whatsoever to pay a high price for someone to do what you can do at home for much, much less. Given your description of the return(s) you had prepared, I'd say, yes you were over-charged along with a bunch of baloney as to why.

Review
#1509238 Review #1509238 is a subjective opinion of poster.
Pros
  • Convenient location
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction

Jackson Hewitt in Mobile, Alabama - The card is not working

1.8
Details
I received a temporary card with my $1000 on it then I receive my actual card with my name on it used it and now I cannot withdraw money or anything off of it then they sent me a new card which activate it says no Balance and when I try to use my other card with my money still on it I cannot use the ATM or purchase anything. I want my money taken off of this card I need help please
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Review
#1508369 Review #1508369 is a subjective opinion of poster.
I have filed taxes with Jackson Hewitt for the past 18 years, this year went in to the local branch that I have been filing with since the last 11 years. Nice lady filed the taxes and came up with approx. $490 in fees - absolutely disgusting. Even she was stunned how...
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Review
#1508154 Review #1508154 is a subjective opinion of poster.
Reason of review
Pricing issue
I had an appointment last night at 7:00. I got there at 6:45. I sat down in the Vision Center to wait for the lady to finish with her 6:00 appointment. They client left between 7:10 & 7:15. The tax lady got up & left as the client left. I just assumed that the tax lady...
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Review
#1508075 Review #1508075 is a subjective opinion of poster.
Reason of review
Poor customer service
I filed in 2016 in total with a gold guarantee 459.00 thinking I would be cover that’s a joke I received a letter from the IRS in 2018 saying I owed I went to the Worcester office they told me to agree to the money the irs said I owed I did and shortly after the bill...
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Review
#1502624 Review #1502624 is a subjective opinion of poster.
Reason of review
Problems with payment

Jackson Hewitt in Reading, Pennsylvania - Can’t use my card

I try getting my money out and keep saying to contact the provideer
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Review
#1495148 Review #1495148 is a subjective opinion of poster.

Jackson Hewitt in Pueblo, Colorado - Compliant

I had my taxes done in january and i still have not got them back know budy knows why all they say is its the irs and charged me $550
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Review
#1491812 Review #1491812 is a subjective opinion of poster.

Jackson Hewitt - Still waiting

1.0
Details
I done my taxes in February 2 and still haven't received my refund. The IRS website says still being processed. I call the IRS and they said it's being reviewed. I was told by Jackson that I would receive it around the 27. Also they lied about the advance he told us it would be within 24 hours. We was denied by the time we got home.
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Review
#1486636 Review #1486636 is a subjective opinion of poster.
Reason of review
Problems with payment