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Update by user Feb 28, 2020

After recording my return - $550, they still have yet to Give me the switch $100 Nor held up what they said they were going to do which was refund me for their errors it States In there guarantee . Instead they will just charge you as much as possible and pretty much tell you you can't do anything about It.

Then proceed to refile you are messed up taxes without you even seeing them to review and I sign for you. I didn't even know what was filed in my name when I called the I arrested check on previous years I didn't have my age II correct because they changed it without my knowledge.

And supervisor in escalations department had nothing but a very poor attitude to me the entire time Even Talked to me condescendingly.. I'm embarrassed that I ever used to work for them.

Original review posted by user Feb 14, 2020

Charged 500 for preparing taxes that were kicked back twice after the preparer changed my already correctly completed taxes. Then due to lack of correct preparation denied a refund advance loan that was pre approved.

I ended up spending 500 for something I could have filled in 5 minutes for free... I still have not recieved my $100 switch promotion and still being charged $500 for my messed up kicked back taxes that due to their negligence won't recieve a penny of until the IRS releases it. Worst $500 ever spent. Hopefully thru will rectify the situation.

Seems no one with Jackson Hewitt has follow thru. I am hoping that will change and they will actually hold up to their promise to fix th this huge mess up.

Product or Service Mentioned: Jackson Hewitt Tax Preparation.

Monetary Loss: $500.

Preferred solution: Price reduction.

Jackson Hewitt Pros: Nithing.

Jackson Hewitt Cons: Made it seem a third grade, Looking like a 3rd grader did my taxes.

Location: 425 Coit Rd, Plano, TX 75075

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