The same thing happened to me.Approved for $400 in December, which made it on the card fine, and 2800 with W2.
Got an email after completing my taxes stating I indeed was approved and the money would be loaded onto the card. An hour later received another email saying they were unable to load the money to the card and a check would be sent. I should receive it in 3 to 5 business days. Called many people at JH and Metabank to find out why.
Apparently I had to register my card. Not one person along the line told me this was required. Wasn't on any paperwork either.
Well they state they mailed the check on 1/23, it is now 2/2 and I have yet to see a check.I'm furious with how much I was charged in fees when I'll probably get my money from the IRS before I get this "advance".
Reason of review: Problems with payment.