I had Jackson Hewitt in Waldorf Md. prepare my 2008 taxes.
To say they were unprofessional would be an understatement. They were supposed to be ther at 11:00 am and arrived at 1:38 pm. The preparer was nice enough but, the office manager was not only rude but, offered questionable advice on questions the preparer had about certain deductions. To top it all off, my wife went by to pick up the finished taxes and was verbally abused by the office manager as well as locked in the bldg by same because the preparer was not finished at closing time.
She ended up contacting 911 to get someone moving to come back and open the door so she could leave.
All this while our 12 year old was home alone waiting for her. I have called the owner of this franchise but have not heard back from him as of yet...