BEWARE OF JACKSON HEWITT TAX SERVICE
Jackson Hewitt Tax Service's Manager, Maurice Singleton stole my income tax check and had it deposited into his Jackson Hewitt Tax Service Payroll Account.
I ended up having to fight Jackson Hewitt Tax Service for about three months to retrieve my stolen check.
IRS Agents advised me that Jackson Hewitt Tax Service's Manager, Maurice Singleton made fraudulent errors on my income tax check. Maurice Singleton made those fraudulent errors without my knowledge.
At the request of the IRS agents, I had my taxes re-done by another Jackson Hewitt Tax Service Manager named Ron, who told me that I now owed IRS $3707. Ron told me to leave the paper work with him. I assumed because all of this was Jackson Hewitt Tax Services fault, not mine, as I was victimized by Jackson Hewitt Tax Service's Manager, that they would remedy the situation. WRONG!!!!!
When I filed my taxes the following year, I found out differently. I received a letter from the IRS the following February saying that I owed IRS $3707 PLUS penalties and fees, from April 15th the year prior, which included the time I was not even in control of my check because it was stolen.
I now owed IRS over $4000, including $99.00 rapid refund service charge that Jackson Hewitt's Manager, Maurice Singleton added in to get my refund check deposited into his account.
I had to miss two days from work to testify against Singleton who was prosecuted and sent to jail. There were three other people who also had their checks stolen by Singleton, who also testified against him.
There was a host of others that Singleton made the same and/or similar fraudulent errors on their tax returns, who had to get their taxes done over and also ended up owing the IRS thousands of dollars, just like me.
This was no fault of ours. I/We came to Jackson Hewitt Tax Service to have our taxes done by a reputable company. While I believe Jackson Hewitt Tax Service should assume responsibility for all this mess, Jackson Hewitt Tax Service has not at the very least even offered me an apology, let alone pay the penalties and fees which is supposed to be their basic guarantee for any errors.
I called the local office run by the franchise director, Kathy Corson. First I was told to write a letter to Red Cent Inc in Tampa, which is where the franchise owner is, George Alberici. I heard nothing from my letter so, two days ago and she told me to call JH customer service at 18002341040. I called and they had not record of me and sent me back to the Kathy Corson. I just keep getting the run around.
By the way, the customer service hotline was in the Phillipines!
Jackson Hewitt does not stand by their work. So, BEWARE! BETTER YET, RUN, GO SOMEPLACE ELSE AND GET YOUR TAXES DONE.
CECELIA KELLER – any questions or if you were also victimized by Jackson Hewitt Tax Service please contact me - firstname.lastname@example.org
Review about: Jackson Hewitt Tax Preparation.