DO NOT USE JACKSON HEWITT! I hope that people will find these reviews. So many people have been taken for a ride by this place.
Why is Walmart associated with such a fraudulent company?! This company is scamming unsuspecting people from their hard earned money.
Walmart better wake up and take care of this major problem! We were charged $400 for 15 minutes of time. Upon reviewing the return, it was not filed correctly. Went back to have the problem fixed with no luck. We were told there is nothing they can do.
They lie. They do not guarantee that your return will be filed correctly. They do not even know how to file a return!! They hire uneducated and untrained people to do your tax return. We could have done that ourselves! They do not know the tax rules and they are not on your side.
When you use these people, you are hiring them to type your stuff on a computer for you. They do not help you as far as telling you what your options are, or what tax write offs you are entitled to. You have to do all that research yourself, then hire them to type it in for a HUGE amount of money. If you do your research later and find you were entitled to a write off you didn't take, you can't go back. They are not on your side. They will not help you.
They will NOT tell you how much they charge until the end. Then, they threaten you and tell you that you HAVE to pay them. They use strong intimidation tactics.
All interactions should be recorded when dealing with these people. They will claim they said and did things correctly when they did not. Also, we were accused of making racially negative comments to the lady at the table. That never happened. Be advised you will be attacked and threatened if you try to have any issues resolved.
Customer service is poor and they do not care about you as a customer. I hope the IRS shuts this scam down very soon so other Americans are not hurt.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Price reduction.
I didn't like: Being lied to all the way through the process, Complete scam.